Cita APA (7th ed.)

George, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at today's most successful companies (2nd ed.). John Wiley.

Cita Chicago (17th ed.)

George, Stephen, i Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. 2nd ed. New York: John Wiley, 1998.

Cita MLA (8th ed.)

George, Stephen, i Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. 2nd ed. John Wiley, 1998.