GAP model of service quality: a study on Bank Asia Limited

GAP model of service quality: a study on Bank Asia Limited

This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2017.

Manylion Llyfryddiaeth
Prif Awdur:	Chaiti, Mashiat Sumaiya
Awduron Eraill:	Mohiuddin, Md. Fazla
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	BRAC Univeristy 2018
Pynciau:	Bank Asia Limited Service quality model
Mynediad Ar-lein:	http://hdl.handle.net/10361/9856

Eitemau Tebyg

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Elevation of service quality by evaluating service gaps in Rangs Motors Limited
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Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
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General banking of - Bank Asia Limited: a study on Shyamoli branch
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Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
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Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model
gan: Ezhar, Tahseen
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Measuring of employee satisfaction of customer service department in Bank Asia Limited : a study on Satmasjid Road Branch
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An assessment of service quality in Esco Lifesciences (Bangladesh) Pvt. Limited
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Agent banking of Bank Asia Limited
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Activities of general banking: an overview of Bank Asia Limited
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Customer acceptance of internet banking services in Bangladesh: the case study of Bank Asia Limited
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Service quality Of Prime Bank Limited
gan: Hasan, Muhammad Hasib
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Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
gan: Reza, Tahsin Subah
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Case study on general banking activities of Bank Asia Limited
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The structure of service quality perceptions for multiple-encounter services
gan: Andaleeb, Syed Saad, et al.
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Credit card operations of Eastern Bank Ltd and opinion of credit cardholders about EBL’s credit card service quality
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General banking activities of Bank Asia Limited
gan: Tasneem, Ayesha
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Foreign trade management: a study on Bank Asia Limited
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The scope for Bank Asia Limited in the future of MFS in Bangladesh
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Remittance service: a Study on Trust Bank Limited
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General banking activities of Bank Asia Limited: a study on principal branch
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Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
gan: Sumaya, Ayesha
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General banking activities of Bank Asia Limited, Elephant Road Branch
gan: Jui, Jarin Tasnim
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Analyzing the factors that influence customer service quality in IFIC Bank PLC
gan: Humaira, Nowrin
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Ensuring quality service in a outsourced call center company (GENEX Infosys Limited)
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Marketing practices & service gap of Union Bank Limited, Banani branch
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An empirical study of Premium Banking Services of BRAC Bank Limited
gan: Alim, Jinnah Barkatul
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Foreign trade activities in Bank Asia Limited (Banani Branch)
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Customer service and satisfaction of Standard Bank Limited
gan: Mandal, Anik
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Customer service and satisfaction of Prime Bank Limited
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Service quality of Rocket and its profitability ratio
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Service quality and general banking activities of Rupali Bank Limited
gan: Sammya, Hamid Rahman
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General banking and customer satisfaction of Bank Asia Limited
gan: Raihan, Sabbir
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Analysis of Bank Asia Limited, BRAC Bank Limited, and Eastern Bank Limited based on CAMELS rating
gan: Nizam, Sajida
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An empirical analysis on ATM-service of Prime Bank Limited
gan: Mahmood, Shabab
Cyhoeddwyd: (2016)

Measurement of employee satisfaction of Bank Asia Limited
gan: Gomes, Imelda Venessa
Cyhoeddwyd: (2020)

Foreign trade activities in Bank Asia Limited
gan: Tahsin, Rafia
Cyhoeddwyd: (2015)

Efficiency of training program in Bank Asia Limited
gan: Nayeem, Ahlia Jannatun
Cyhoeddwyd: (2020)

Improving customer service and satisfaction of National Bank Limited (NBL): a study on Mirpur branch
gan: Sadia, Safa
Cyhoeddwyd: (2018)

General banking & customer service of first security Islami Bank Limited
gan: Mahi, Tasnim Kabir
Cyhoeddwyd: (2024)