SERVQUAL perception of Prime Bank Limited
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017.
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| التنسيق: | Internship report |
| اللغة: | English |
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BRAC University
2018
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| الوصول للمادة أونلاين: | http://hdl.handle.net/10361/9323 |
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10361-9323 |
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10361-93232019-09-30T03:14:31Z SERVQUAL perception of Prime Bank Limited Hossain, Dahlia Islam, Md. Tamzidul BRAC Business School, BRAC University Prime Bank Limited Commercial banks SERVQUAL This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. Cataloged from PDF version of internship report. Includes bibliographical references (page 23). Fundamentally in this report basically I worked with servqual perception’s five diameters like reliability, responsiveness, assurance, empathy and tangible. Through this diameter I have shown here the level of customer satisfaction. I have enrolled here general banking sector basically where I have get chance and opportunity to contact and deal with client directly and face to face. Prime Bank Limited is the most prominent bank in this country. They offer different sector with different benefits and facilities to the clients. Their main motive is to grab the attention and loyalty of customer and make them happy and satisfying by fulfill their needs, wants, demands, desires and so on. In short, by providing a premium quality service to the client. Along with they have retail banking, corporate banking, sme banking and different loan scheme where people can able to afford what they want according to their limits. Apart from that Prime Bank Limited is also engaged in corporate social activities for the welfare of the people and the society and they are still doing it. To measure the customer satisfaction and service quality level here I have used twenty survey questionnaires for the clients and also attached it at the last of this report. Through this measurement I have come to know that where the service is good and where the training is needed for increase the service quality. Dahlia Hossain B. Business Administration 2018-02-01T05:13:16Z 2018-02-01T05:13:16Z 2017 2017-12-21 Internship report ID 13304041 http://hdl.handle.net/10361/9323 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 25 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Prime Bank Limited Commercial banks SERVQUAL |
| spellingShingle |
Prime Bank Limited Commercial banks SERVQUAL Hossain, Dahlia SERVQUAL perception of Prime Bank Limited |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. |
| author2 |
Islam, Md. Tamzidul |
| author_facet |
Islam, Md. Tamzidul Hossain, Dahlia |
| format |
Internship report |
| author |
Hossain, Dahlia |
| author_sort |
Hossain, Dahlia |
| title |
SERVQUAL perception of Prime Bank Limited |
| title_short |
SERVQUAL perception of Prime Bank Limited |
| title_full |
SERVQUAL perception of Prime Bank Limited |
| title_fullStr |
SERVQUAL perception of Prime Bank Limited |
| title_full_unstemmed |
SERVQUAL perception of Prime Bank Limited |
| title_sort |
servqual perception of prime bank limited |
| publisher |
BRAC University |
| publishDate |
2018 |
| url |
http://hdl.handle.net/10361/9323 |
| work_keys_str_mv |
AT hossaindahlia servqualperceptionofprimebanklimited |
| _version_ |
1814308533564342272 |