Critical analysis on work process of ServicEngine Ltd.
This internship report is submitted in a partial fulfilment of the requirements for the degree of Masters of Business Administration, 2017.
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| Формат: | Internship report |
| Язык: | English |
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BRAC University
2018
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| Online-ссылка: | http://hdl.handle.net/10361/9080 |
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10361-9080 |
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10361-90802019-09-30T03:09:35Z Critical analysis on work process of ServicEngine Ltd. Alam, Chowdhury Maha Islam, Md. Tamzidul BRAC Business School, BRAC University Critical analysis Work process ServicEngine Ltd. BPO This internship report is submitted in a partial fulfilment of the requirements for the degree of Masters of Business Administration, 2017. Cataloged from PDF version of internship report. Includes bibliographical references (page 33). This Report is prepared as per requirement of the internship phases of MBA program of BRAC University. The study is based on the problem statement, “Critical Analysis & Work Process of ServicEngine Ltd.” The main objective of the report is to find out the work process which followed by ServicEngine Ltd. This report starts with a general introduction of “ServicEngine Ltd.” as well as its mission Vision Product & Service detail. Then this report proceeds onto the brief discussion of my Job description part where I provide the information regarding responsibilities of the jobs, Different Aspect of Job performance and about my critical observation and recommendation. My job in ServicEngine Ltd. is to check the call quality assurance. Then in the analysis part of the report, I discussed the work process of my team describing the different steps of it. The steps are Finding the errors by listening calls, make CQ (Call Quality) report, input errors in Google drive, make weekly report called Agenda, System Monitoring etc. And in the conclusion part I conclude the report with some important brief point that ends up the report with future enlighting. Finally, I suggested some scopes of improvement in the critical analysis of SEBPO(ServicEngineBPO Chowdhury Maha Alam M. Business Administration 2018-01-16T05:58:10Z 2018-01-16T05:58:10Z 2017 2017-05-14 Internship report ID 13164106 http://hdl.handle.net/10361/9080 en 34 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Critical analysis Work process ServicEngine Ltd. BPO |
| spellingShingle |
Critical analysis Work process ServicEngine Ltd. BPO Alam, Chowdhury Maha Critical analysis on work process of ServicEngine Ltd. |
| description |
This internship report is submitted in a partial fulfilment of the requirements for the degree of Masters of Business Administration, 2017. |
| author2 |
Islam, Md. Tamzidul |
| author_facet |
Islam, Md. Tamzidul Alam, Chowdhury Maha |
| format |
Internship report |
| author |
Alam, Chowdhury Maha |
| author_sort |
Alam, Chowdhury Maha |
| title |
Critical analysis on work process of ServicEngine Ltd. |
| title_short |
Critical analysis on work process of ServicEngine Ltd. |
| title_full |
Critical analysis on work process of ServicEngine Ltd. |
| title_fullStr |
Critical analysis on work process of ServicEngine Ltd. |
| title_full_unstemmed |
Critical analysis on work process of ServicEngine Ltd. |
| title_sort |
critical analysis on work process of servicengine ltd. |
| publisher |
BRAC University |
| publishDate |
2018 |
| url |
http://hdl.handle.net/10361/9080 |
| work_keys_str_mv |
AT alamchowdhurymaha criticalanalysisonworkprocessofservicengineltd |
| _version_ |
1814308875305746432 |