Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017.
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BRAC University
2018
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| Online Zugang: | http://hdl.handle.net/10361/8992 |
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10361-89922019-09-30T03:18:16Z Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch Afroz, Nadia Mohiuddin, Md. Fazla BRAC Business School, BRAC University General banking Customer satisfaction Commercial banks Union Bank Limited This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. Cataloged from PDF version of internship report. Includes bibliographical references (page 37). Union Bank Limited has differentiated its administration scope amid most recent four years by opening new branches at various deliberately critical areas the nation over by offering different administrations with a dedication of guaranteeing perfection in keeping money. This bank is taken after all guideline which has given by Bangladesh Bank. It controlled and checked by Bangladesh Bank. In the first part of this report I have discussed about the Union Bank’s overview, its company chronicle, its mission, vision, goal, objectives as well as its organ gram, time line of UBL-at a glance, its organizational structure and structural of management, also the products and services launched by this bank. Then I came to the main point of my report which is Customer service gaps in the general banking sector of Union bank ltd. In this sector, I wanted to highlight the provided service functions of this bank, how they are provided to the customers through general banking activities and how they are retaining their customers through the help of SERVQUAL. Finally, I have found some problems in order to operate their business also recommended how to remove these problems to operate its business smoothly in the upcoming years. Nadia Afroz B. Business Administration 2018-01-09T09:10:46Z 2018-01-09T09:10:46Z 2017 2017-08-28 Internship report ID 13104159 http://hdl.handle.net/10361/8992 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 41 pages application/pdf BRAC University |
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Brac University |
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Institutional Repository |
| language |
English |
| topic |
General banking Customer satisfaction Commercial banks Union Bank Limited |
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General banking Customer satisfaction Commercial banks Union Bank Limited Afroz, Nadia Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. |
| author2 |
Mohiuddin, Md. Fazla |
| author_facet |
Mohiuddin, Md. Fazla Afroz, Nadia |
| format |
Internship report |
| author |
Afroz, Nadia |
| author_sort |
Afroz, Nadia |
| title |
Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch |
| title_short |
Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch |
| title_full |
Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch |
| title_fullStr |
Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch |
| title_full_unstemmed |
Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch |
| title_sort |
customer satisfaction gap in general banking section of union bank limited, mirpur branch |
| publisher |
BRAC University |
| publishDate |
2018 |
| url |
http://hdl.handle.net/10361/8992 |
| work_keys_str_mv |
AT afroznadia customersatisfactiongapingeneralbankingsectionofunionbanklimitedmirpurbranch |
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1814307331964403712 |