Tonoy, Z. H., & Islam, M. T. (2018). Servqual on general banking of Al-Arafah Islami Bank Limited. BRAC University.
Čikaški stil citiranja (17. izdanje)Tonoy, Zahid Hasan, i Md. Tamzidul Islam. Servqual on General Banking of Al-Arafah Islami Bank Limited. BRAC University, 2018.
MLA način citiranja (8. izdanje)Tonoy, Zahid Hasan, i Md. Tamzidul Islam. Servqual on General Banking of Al-Arafah Islami Bank Limited. BRAC University, 2018.
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