Customer satisfaction analysis of UCB Bank
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017.
| Huvudupphovsman: | |
|---|---|
| Övriga upphovsmän: | |
| Materialtyp: | Internship report |
| Språk: | English |
| Publicerad: |
BRAC University
2018
|
| Ämnen: | |
| Länkar: | http://hdl.handle.net/10361/8849 |
| id |
10361-8849 |
|---|---|
| record_format |
dspace |
| spelling |
10361-88492019-09-30T03:17:29Z Customer satisfaction analysis of UCB Bank Akman, Farhana Naznin, Humaira BRAC Business School, BRAC University UCB Bank Customer satisfiction Private banking sector This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. Cataloged from PDF version of internship report. Includes bibliographical references (page 33). Consumer satisfaction is an idea that has stirred significant intrigue and verbal confrontation in the exploration writing on account of the troubles in both characterizing it and measuring it. Research has demonstrated that high administration quality contribute essentially to gainfulness. Client benefit quality is tied in with guaranteeing clients, both inner and outer, get what they need. Consumer loyalty is the inclination or disposition of a client towards an item or administration after it has been utilized. Fulfillment and administration quality are regularly regarded together as elements of client's recognitions and desires. Consumer satisfaction is controlled by characterizing client impression of value, desires, and inclinations. Estimation considers examination previously, then after the fact changes, for the area of value related issues and for the foundation of clear principles for benefit conveyance. Looking for upper hand, the two specialists and scholastics are enthusiastic about precisely measuring administration quality with a specific end goal to better understanding its basic precursor and results, and eventually build up strategies for enhancing and measuring administration quality. This venture manages the investigation of consumer loyalty of UCB Bank. The investigation demonstrates that banking part of Bangladesh is at the developing stage. Since mid 1990s, after the open market arrangement of the Bangladesh government, this area has been developing quickly. Farhana Akman B. Business Administration 2018-01-02T05:13:01Z 2018-01-02T05:13:01Z 2017 2017-12-07 Internship report ID 13304008 http://hdl.handle.net/10361/8849 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 39 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
UCB Bank Customer satisfiction Private banking sector |
| spellingShingle |
UCB Bank Customer satisfiction Private banking sector Akman, Farhana Customer satisfaction analysis of UCB Bank |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. |
| author2 |
Naznin, Humaira |
| author_facet |
Naznin, Humaira Akman, Farhana |
| format |
Internship report |
| author |
Akman, Farhana |
| author_sort |
Akman, Farhana |
| title |
Customer satisfaction analysis of UCB Bank |
| title_short |
Customer satisfaction analysis of UCB Bank |
| title_full |
Customer satisfaction analysis of UCB Bank |
| title_fullStr |
Customer satisfaction analysis of UCB Bank |
| title_full_unstemmed |
Customer satisfaction analysis of UCB Bank |
| title_sort |
customer satisfaction analysis of ucb bank |
| publisher |
BRAC University |
| publishDate |
2018 |
| url |
http://hdl.handle.net/10361/8849 |
| work_keys_str_mv |
AT akmanfarhana customersatisfactionanalysisofucbbank |
| _version_ |
1814307978477568000 |