Employee’s perception on performance appraisal
This internship report is submitted in a partial fulfilment of the requirements for the degree of Masters of Business Administration, 2017.
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Internship report |
| Language: | English |
| Published: |
BRAC University
2017
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10361/8735 |
| id |
10361-8735 |
|---|---|
| record_format |
dspace |
| spelling |
10361-87352019-09-30T03:24:40Z Employee’s perception on performance appraisal Tutum, Shreeparna Mazumder Islam, M. Tamzidul BRAC Business School, BRAC University Foreign commercial bank in Bangladesh Eastern Bank Ltd. This internship report is submitted in a partial fulfilment of the requirements for the degree of Masters of Business Administration, 2017. Cataloged from PDF version of internship report. Includes bibliographical references (page 65). Banking services in Bangladesh is characterized as a highly competitive and highly regulated sector. With a good numbers of banks already in operation and a few more in the pipeline, the market is becoming increasingly competitive day by day. The commercial banks are constantly looking for ways to develop their market and quality service & product which offers to remain ahead of others. Eastern bank is the reputed bank in Bangladesh and created one of the largest networks among all the banks in Bangladesh. My main objective was to identify performance management process and practices of EBL contact center. For this reason I observe different performance which is present in contact center. Actually this center has to deal different services with commercial and non-commercial clients. I had to gain the practical area of responsibilities and of accountabilities as an employee. I tried my best to ask management and agent who directly and indirectly to gather my information. However I had a good access to the bank‟s publication. My task was analysis performance and understands performance quality, customer desire to compare the customer satisfaction of the Eastern Bank Ltd. That‟s why I divided my report into seven chapters. Sincere attempts have been made to analyze the performance on different services of Eastern bank‟s contact center that plays a big role when customers take different services from this contact center. Having established itself as the leading foreign commercial bank in Bangladesh, is not sufficient itself unless a hearty attempt is made to sustain this position. Amidst an age of regulation and intense completion, focus on their marketing aspects and trained up their branch personnel about all sorts of information, diversification of the corporate product in a way that helps to increase the wallet share of the bank and thereby achieve growth is undoubtedly very desirable. Shreeparna Mazumder Tutum M. Business Administration 2017-12-28T06:40:19Z 2017-12-28T06:40:19Z 2016 2016-12-21 Internship report ID 13264013 http://hdl.handle.net/10361/8735 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 65 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Foreign commercial bank in Bangladesh Eastern Bank Ltd. |
| spellingShingle |
Foreign commercial bank in Bangladesh Eastern Bank Ltd. Tutum, Shreeparna Mazumder Employee’s perception on performance appraisal |
| description |
This internship report is submitted in a partial fulfilment of the requirements for the degree of Masters of Business Administration, 2017. |
| author2 |
Islam, M. Tamzidul |
| author_facet |
Islam, M. Tamzidul Tutum, Shreeparna Mazumder |
| format |
Internship report |
| author |
Tutum, Shreeparna Mazumder |
| author_sort |
Tutum, Shreeparna Mazumder |
| title |
Employee’s perception on performance appraisal |
| title_short |
Employee’s perception on performance appraisal |
| title_full |
Employee’s perception on performance appraisal |
| title_fullStr |
Employee’s perception on performance appraisal |
| title_full_unstemmed |
Employee’s perception on performance appraisal |
| title_sort |
employee’s perception on performance appraisal |
| publisher |
BRAC University |
| publishDate |
2017 |
| url |
http://hdl.handle.net/10361/8735 |
| work_keys_str_mv |
AT tutumshreeparnamazumder employeesperceptiononperformanceappraisal |
| _version_ |
1814309549188841472 |