Customer satisfaction in public banks: a study on Janata Bank Limited
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017.
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BRAC University
2017
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| Mynediad Ar-lein: | http://hdl.handle.net/10361/8678 |
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10361-86782019-09-30T03:29:01Z Customer satisfaction in public banks: a study on Janata Bank Limited Ershad, Shah Zafar Mamoon, Mahreen BRAC Business School, BRAC University Janata Bank Limited Customer satisfaction This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. Cataloged from PDF version of internship report. Includes bibliographical references (page 30). This internship report based on the three month long internship program that I had successfully completed in Janata Bank Limited as a requirement of my BBA program. As being completely new to practical, corporate world setting, every hour spent in the company gave me some amount of experience all the time all of which cannot be explained in words. But nevertheless, they were all useful for my career. This report includes the history of Banking in all over the world along with detailed information about rise of Banking Industry in Bangladesh. However the big portion of this report is on Janata Bank Limited. A survey was done in Janata bank Limited to make this report. That survey was done to get data about the satisfaction level of the customers of Janata bank Limited towards its services. Bangladesh is an economically developing country, where the commercial banks play a major role behind the economical progress. Now Bangladesh has more than 70+ commercial banks. As the number of commercial bank is higher in Bangladesh, these banks has to compete themselves to get more customers. So customer’s satisfaction is the most important issue to be concern of in banking industry. If a bank is not able to satisfy its customers than customers must switch to other banks as they have more relative options. This report discuss about the satisfaction level of Janata Bank Limited’s customers. Through survey and data analysis I have tried to show whether current statists of satisfaction level of Janata bank Limited. However Before drawing any conclusion based on this report it may be noted that the report was prepared in a very short term and there is lack of data. But still the report may be useful for Janata Bank Limted to understand their customers. Shah Zafar Ershad B. Business Administration 2017-12-21T08:34:20Z 2017-12-21T08:34:20Z 2017 2017-08-01 Internship report ID 13104067 http://hdl.handle.net/10361/8678 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 31 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Janata Bank Limited Customer satisfaction |
| spellingShingle |
Janata Bank Limited Customer satisfaction Ershad, Shah Zafar Customer satisfaction in public banks: a study on Janata Bank Limited |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2017. |
| author2 |
Mamoon, Mahreen |
| author_facet |
Mamoon, Mahreen Ershad, Shah Zafar |
| format |
Internship report |
| author |
Ershad, Shah Zafar |
| author_sort |
Ershad, Shah Zafar |
| title |
Customer satisfaction in public banks: a study on Janata Bank Limited |
| title_short |
Customer satisfaction in public banks: a study on Janata Bank Limited |
| title_full |
Customer satisfaction in public banks: a study on Janata Bank Limited |
| title_fullStr |
Customer satisfaction in public banks: a study on Janata Bank Limited |
| title_full_unstemmed |
Customer satisfaction in public banks: a study on Janata Bank Limited |
| title_sort |
customer satisfaction in public banks: a study on janata bank limited |
| publisher |
BRAC University |
| publishDate |
2017 |
| url |
http://hdl.handle.net/10361/8678 |
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AT ershadshahzafar customersatisfactioninpublicbanksastudyonjanatabanklimited |
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