Ershad, S. Z., & Mamoon, M. (2017). Customer satisfaction in public banks: A study on Janata Bank Limited. BRAC University.
Čikaški stil citiranja (17. izdanje)Ershad, Shah Zafar, i Mahreen Mamoon. Customer Satisfaction in Public Banks: A Study on Janata Bank Limited. BRAC University, 2017.
MLA način citiranja (8. izdanje)Ershad, Shah Zafar, i Mahreen Mamoon. Customer Satisfaction in Public Banks: A Study on Janata Bank Limited. BRAC University, 2017.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.