Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model

Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model

This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2017.

Dettagli Bibliografici
Autore principale:	Ezhar, Tahseen
Altri autori:	Tarannum, Iffat
Natura:	Internship report
Lingua:	English
Pubblicazione:	BRAC Univeristy 2017
Soggetti:	Mutual Trust Bank Limited SERVQUAL model
Accesso online:	http://hdl.handle.net/10361/8540

Documenti analoghi

An overview of banking service of Mutual Trust Bank Limited (MTBL)
di: Barua, Ananya
Pubblicazione: (2016)

Mutual Trust Bank
di: Bushra, Anika
Pubblicazione: (2016)

Mutual Trust Bank Limited: general banking and ratio analysis for past six years
di: Khan, Safayet Aziz
Pubblicazione: (2016)

SERVQUAL perception of Prime Bank Limited
di: Hossain, Dahlia
Pubblicazione: (2018)

Training and development process of Mutual Trust Bank Ltd.
di: Kabir, Mahmuda
Pubblicazione: (2019)

General banking system of Mutual Trust Bank Limited, Mohammadpur Branch
di: Rahman, Mohammed Mushfiqur
Pubblicazione: (2023)

Foreign exchange remittance analysis of Mutual Trust Bank Limited
di: Saki, Tanjim Uss
Pubblicazione: (2024)

Retail banking activities of Mutual Trust Bank Limited
di: Khatun, Fatema
Pubblicazione: (2023)

Impact of corporate social responsibilities on employee perception of Mutual Trust Bank Limited
di: Riya, Zannatul Ferdous
Pubblicazione: (2020)

Impact of training and development on employee’s performances – “A Study on Mutual Trust Bank Limited
di: Jaci, Taslimun Jannath
Pubblicazione: (2023)

The effect of work from home on employee productivity: a case Study of Mutual Trust Bank Limited
di: Antu, Redwana
Pubblicazione: (2024)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
di: Nuzhat, Ramisa
Pubblicazione: (2021)

Challenges of introducing new software for account opening: a case study on Mutual Trust Bank Ltd.
di: Saha, Anuradha
Pubblicazione: (2018)

Credit risk management practices in Mutual Trust Bank Limited
di: Wara, Umme
Pubblicazione: (2015)

Assessing the strength of Mutual Trust Bank through the Camels rating system
di: Wahed, Kazi Rahat Al
Pubblicazione: (2022)

General banking functions: Mutual Trust Bank Ltd. - a study on Banani branch
di: Sharmin, Shaila
Pubblicazione: (2024)

Financial performance analysis of Mutual Trust Bank PLC: a study on performance analysis of Mutual Trust Bank PLC
di: Zohra, Fatematuz
Pubblicazione: (2024)

Marketing procedure of MTB
di: Al Goni, Nasim
Pubblicazione: (2018)

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services
di: Jisan, Irwan Shariar
Pubblicazione: (2024)

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
di: Akhand, Talal Ferdous
Pubblicazione: (2024)

Implementation of Basel III accords in Mutual Trust Bank: risk based capital adequacy ratios requirement of Bangladesh Bank
di: Mustary, Tahrima
Pubblicazione: (2022)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
di: Andaleeb, Syed Saad, et al.
Pubblicazione: (2016)

The rise of mutual funds
di: Fink, Matthew P.

The rise of mutual funds
di: Fink, Matthew P.

An analysis of the FDR department of Trust Bank Limited
di: Rahman, Fairuz Anika
Pubblicazione: (2018)

Loan operations at Trust Bank Limited
di: Sharaf, Mustayeen Nasrullah
Pubblicazione: (2021)

Remittance service: a Study on Trust Bank Limited
di: Tabassum, Subrina
Pubblicazione: (2018)

Analyzing the performance of Mutual Trust Bank with a close competitor by using CAMEL rating and the minimum capital requirement under BASEL-III compliances
di: Aniqa, Fairooz
Pubblicazione: (2022)

“General Banking Activities of Trust Bank Limited” Dhanmondi Branch
di: Ahmed, Imtiaz
Pubblicazione: (2016)

Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
di: Reza, Tahsin Subah
Pubblicazione: (2018)

General banking activities of MTB Centre Corporate Branch
di: Al-Ibnan, Md. Irfan
Pubblicazione: (2018)

Training and development process of Trust Bank Limited
di: Maliad, Nafisa
Pubblicazione: (2018)

Employee job satisfaction of Trust Bank Limited (Principal Branch)
di: Ali, Shaik Mahir
Pubblicazione: (2021)

Mutual funds performance: an analysis of mutual funds’ return (IDLC AML) compared to the Market Return (DSEX)
di: Biva, Basharat
Pubblicazione: (2019)

Mutual fund of Investment Corporation of Bangladesh
di: Rahaman, S.M. Shajidur
Pubblicazione: (2017)

Performance evaluation of ICB mutual funds
di: Zohora, Fatema
Pubblicazione: (2016)

Performance of mutual funds of the IDLC Asset Management Limited
di: Ishtiaque, Taufiq
Pubblicazione: (2024)

GAP model of service quality: a study on Bank Asia Limited
di: Chaiti, Mashiat Sumaiya
Pubblicazione: (2018)

Monitoring the CSR activities of Trust Bank Limited
di: Hossain, Zahed Faiyaz
Pubblicazione: (2021)

Trusts & Trustees