Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model
This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2017.
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| Format: | Internship report |
| Sprache: | English |
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BRAC Univeristy
2017
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| Online Zugang: | http://hdl.handle.net/10361/8540 |
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10361-85402019-09-30T03:24:23Z Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model Ezhar, Tahseen Tarannum, Iffat BRAC Business School, BRAC University Mutual Trust Bank Limited SERVQUAL model This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2017. Cataloged from PDF version of Internship report. Includes bibliographical references (page 30). It is very important to learn and practice both theoretical and practical knowledge by understanding the difference between these two. That is why I have tried to apply my theoretical knowledge on SERVQUAL Model to prepare my report which is focused only to apprehend the service quality of Mutual Trust Bank Ltd. by identifying the customers’ perception and expectation toward this institution. This report focuses my three months working experiences at Mutual Trust Bank Ltd., Kakrail Branch. The report is divided into the prefatory part which contains with some elementary issues regarding this report. After that organization part where I have discussed about my job activities with some highlighted information’s about MTBL to give the clear idea about activities there; Project work which has given most importance in this report. Here I have analyzed the data from the survey where I have tried to assess the service quality of MTBL from different dimensions. In addition to that recommendation and conclusion has been made from the results I have got. B. Business Administration 2017-11-27T10:50:36Z 2017-11-27T10:50:36Z 2017 2017-04-25 Internship report ID 13104010 http://hdl.handle.net/10361/8540 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 30 pages application/pdf BRAC Univeristy |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Mutual Trust Bank Limited SERVQUAL model |
| spellingShingle |
Mutual Trust Bank Limited SERVQUAL model Ezhar, Tahseen Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model |
| description |
This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2017. |
| author2 |
Tarannum, Iffat |
| author_facet |
Tarannum, Iffat Ezhar, Tahseen |
| format |
Internship report |
| author |
Ezhar, Tahseen |
| author_sort |
Ezhar, Tahseen |
| title |
Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model |
| title_short |
Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model |
| title_full |
Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model |
| title_fullStr |
Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model |
| title_full_unstemmed |
Assessing service quality of Mutual Trust Bank Limited by using SERVQUAL model |
| title_sort |
assessing service quality of mutual trust bank limited by using servqual model |
| publisher |
BRAC Univeristy |
| publishDate |
2017 |
| url |
http://hdl.handle.net/10361/8540 |
| work_keys_str_mv |
AT ezhartahseen assessingservicequalityofmutualtrustbanklimitedbyusingservqualmodel |
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1814309760663552000 |