Customer life cycle management of Robi Axiata Ltd.
This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2016.
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| Формат: | Internship report |
| Язык: | English |
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BRAC University
2017
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| Online-ссылка: | http://hdl.handle.net/10361/8301 |
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10361-83012019-09-30T03:10:27Z Customer life cycle management of Robi Axiata Ltd. Mou, Suraiya Haque, Shamim Ehsanul BRAC Business School, BRAC University Robi Axiata Ltd. Life cycle management This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2016. Cataloged from PDF version of Internship report. Includes bibliographical references (page 24). This report is a reflection of the learning and experiences acquired through an opportunity to be associated with Robi Axiata Ltd. for an internship under the Market Operations department. This department is made up of many sub-departments; however, this report focuses on the ones that were closely observed. The main sub-departments were the CLM and Loyalty & Winback. Some major responsibilities of mine were ,Update Partner Tracking list (Dhonnobad Program), Send Work orders , Update partner operators contact address, Various survey calls, Meeting with agents. To retain their customers they have come up a loyalty program called “Dhonnobad Program”. During my internship I get the opportunity to closely observe this program. Loyalty program is a new concept in our country, therefore I have decided to prepare my report on the loyalty program of Robi to compare it with the theoretical concept of loyalty program. In this report I have thoroughly discussed about the loyalty program of Robi and compared it with the theoretical perspective. Suraiya Mou B. Business Administration 2017-07-17T08:51:30Z 2017-07-17T08:51:30Z 2016 2017-02-14 Internship report ID 13104232 http://hdl.handle.net/10361/8301 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 24 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Robi Axiata Ltd. Life cycle management |
| spellingShingle |
Robi Axiata Ltd. Life cycle management Mou, Suraiya Customer life cycle management of Robi Axiata Ltd. |
| description |
This internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2016. |
| author2 |
Haque, Shamim Ehsanul |
| author_facet |
Haque, Shamim Ehsanul Mou, Suraiya |
| format |
Internship report |
| author |
Mou, Suraiya |
| author_sort |
Mou, Suraiya |
| title |
Customer life cycle management of Robi Axiata Ltd. |
| title_short |
Customer life cycle management of Robi Axiata Ltd. |
| title_full |
Customer life cycle management of Robi Axiata Ltd. |
| title_fullStr |
Customer life cycle management of Robi Axiata Ltd. |
| title_full_unstemmed |
Customer life cycle management of Robi Axiata Ltd. |
| title_sort |
customer life cycle management of robi axiata ltd. |
| publisher |
BRAC University |
| publishDate |
2017 |
| url |
http://hdl.handle.net/10361/8301 |
| work_keys_str_mv |
AT mousuraiya customerlifecyclemanagementofrobiaxiataltd |
| _version_ |
1814308200936112128 |