Customer satisfaction index and service quality assurance of Grameenphone Ltd.

Customer satisfaction index and service quality assurance of Grameenphone Ltd.

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2009.

Sonraí bibleagrafaíochta
Príomhchruthaitheoir:	Chowdhury, Farzana
Rannpháirtithe:	Kamal, Md. Shawkat
Formáid:	Internship report
Teanga:	English
Foilsithe / Cruthaithe:	BRAC University 2011
Ábhair:	Business administration
Rochtain ar líne:	http://hdl.handle.net/10361/820

Míreanna comhchosúla

Customer satisfaction of Grameenphone limited
de réir: Md. Harun-Or-Rashid
Foilsithe / Cruthaithe: (2011)

Identify the parameter of customer satisfaction of Grameenphone Ltd.
de réir: Shahid, Subrina
Foilsithe / Cruthaithe: (2015)

Assessing customer satisfaction of Grameenphone
de réir: Shoulin, Shabnam
Foilsithe / Cruthaithe: (2014)

Customer satisfaction level of Grameenphone Community Information Center
de réir: Khanam, Abeda Rezwana
Foilsithe / Cruthaithe: (2012)

Customer’s satisfaction on service quality of Prime Bank Limited
de réir: Afroz, Rumana
Foilsithe / Cruthaithe: (2014)

Analyze the customer satisfaction and management perception of Grameenphone; gap analysis in between the customer expectation and the management perception
de réir: Ahmed, Shabbir
Foilsithe / Cruthaithe: (2014)

Perception of Grameenphone in the mind of its customers
de réir: Khan, Nadia
Foilsithe / Cruthaithe: (2010)

Satisfaction of GP employees in GPHouse regarding transport services provided by Grameenphone
de réir: Plabon, Minhaz Ali Khan
Foilsithe / Cruthaithe: (2013)

Customer Satisfaction of Grameen Phone Ltd.
de réir: Mouli, Marzana Moslem
Foilsithe / Cruthaithe: (2012)

Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd.
de réir: Islam, Sonia
Foilsithe / Cruthaithe: (2012)

Disciplinary process of Grameenphone Ltd.
de réir: Nishat, Najia
Foilsithe / Cruthaithe: (2015)

An analysis of customer satisfaction at the Premier Bank Ltd.
de réir: Shanta, Mehenaj Jabin
Foilsithe / Cruthaithe: (2012)

People quality management of inbound contact center of GrameenPhone Ltd.
de réir: Khushbu, Tanzila Hashem
Foilsithe / Cruthaithe: (2014)

Effectiveness of telesales in Grameenphone
de réir: Chowdhury, Md. Sazid
Foilsithe / Cruthaithe: (2011)

Service awareness status of Grameenphone subscribers which leads a better customer experience
de réir: Mallick, Animash
Foilsithe / Cruthaithe: (2012)

Dealer/ customer satisfaction survey-CEAT Bangladesh Ltd.
de réir: Upoma, Raihana Azim
Foilsithe / Cruthaithe: (2014)

IPO of Grameenphone
de réir: Mehtab, SK Ahmar
Foilsithe / Cruthaithe: (2012)

The role of transport department at Grameenphone Ltd.
de réir: Nowshin, Subrina
Foilsithe / Cruthaithe: (2012)

Customer satisfaction over the value added services of Airtel Bangladesh Ltd.
de réir: Das, Pooja
Foilsithe / Cruthaithe: (2014)

Knowledge sharing pattern of Customer Care Officer's of Grameenphone Limited
de réir: Ahmed, Kazi Tonima
Foilsithe / Cruthaithe: (2014)

Customer service of Grameenphone
de réir: Raj, Muradul Haque
Foilsithe / Cruthaithe: (2016)

Prime Bank Ltd: Evaluation of customer service quality and ways of improvement
de réir: Hasan, Md.Anamul
Foilsithe / Cruthaithe: (2010)

Factors influencing customer satisfaction in Grameenphone
de réir: Deepta, Aqib Wassy
Foilsithe / Cruthaithe: (2019)

Customer satisfaction level of after sales service of ThyssenKrupp
de réir: Voumik, Apurba
Foilsithe / Cruthaithe: (2014)

As an online market place, the customer servicer acivities & customer satisfaction of Kaymu.com.bd
de réir: Ahamed, Arif
Foilsithe / Cruthaithe: (2015)

Current scenario of internet services: an analysis on Grameenphone
de réir: Lamia, Zannat Tahera
Foilsithe / Cruthaithe: (2012)

Marketing activities and customer satisfaction survey of Holcim (Bangladesh) Ltd.
de réir: Khan, A.U.M.Golam Raihan
Foilsithe / Cruthaithe: (2010)

Level of customer satisfaction at Premier Bank Ltd & way to improve it
de réir: Fatema-Tuz-Zohara
Foilsithe / Cruthaithe: (2013)

Customer satisfaction on news of Channel 24
de réir: Alam, Surovi
Foilsithe / Cruthaithe: (2013)

Factors influencing customer satisfaction of Banglalink
de réir: Nafi, Md. Nomanul Karim
Foilsithe / Cruthaithe: (2014)

Survey on customer satisfaction regarding the quality of service provided by foreign trade department of Dutch-Bangla Bank Limited
de réir: Rahim, Rezwanur
Foilsithe / Cruthaithe: (2014)

Grameenphone‘s loyalty program in telecommunication sector based on customer insight &behavior
de réir: Sakil, Bulbul Ahammed
Foilsithe / Cruthaithe: (2014)

Training program: A study on Grameenphone Ltd.
de réir: Pervin, Afsana
Foilsithe / Cruthaithe: (2015)

The correlation between satisfaction of the value added services and customer loyalty of Banglalink Digital Communication Ltd.
de réir: Sultana, Razia
Foilsithe / Cruthaithe: (2014)

Customer satisfaction on employees of Banglalink
de réir: Kaisar, Nishat
Foilsithe / Cruthaithe: (2014)

Customer satisfaction on credit cards of the City Bank Ltd.
de réir: Haider, S.M. Lutful
Foilsithe / Cruthaithe: (2014)

Customer service of Genex Infosys Ltd.
de réir: Hossain, Anik
Foilsithe / Cruthaithe: (2014)

Activities related to value added services of Grameenphone limited
de réir: Imtiaz, Nafis
Foilsithe / Cruthaithe: (2015)

The relationship between customer satisfaction & employee satisfaction
de réir: Uddin, Riaz
Foilsithe / Cruthaithe: (2014)

Customer satisfaction level of Standard Bank Limited
de réir: Chakma, Pramiti
Foilsithe / Cruthaithe: (2014)