Customer satisfaction index and service quality assurance of Grameenphone Ltd.

Customer satisfaction index and service quality assurance of Grameenphone Ltd.

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2009.

Bibliografiske detaljer
Hovedforfatter:	Chowdhury, Farzana
Andre forfattere:	Kamal, Md. Shawkat
Format:	Internship report
Sprog:	English
Udgivet:	BRAC University 2011
Fag:	Business administration
Online adgang:	http://hdl.handle.net/10361/820

Lignende værker

Customer satisfaction of Grameenphone limited
af: Md. Harun-Or-Rashid
Udgivet: (2011)

Identify the parameter of customer satisfaction of Grameenphone Ltd.
af: Shahid, Subrina
Udgivet: (2015)

Assessing customer satisfaction of Grameenphone
af: Shoulin, Shabnam
Udgivet: (2014)

Customer satisfaction level of Grameenphone Community Information Center
af: Khanam, Abeda Rezwana
Udgivet: (2012)

Customer’s satisfaction on service quality of Prime Bank Limited
af: Afroz, Rumana
Udgivet: (2014)

Analyze the customer satisfaction and management perception of Grameenphone; gap analysis in between the customer expectation and the management perception
af: Ahmed, Shabbir
Udgivet: (2014)

Perception of Grameenphone in the mind of its customers
af: Khan, Nadia
Udgivet: (2010)

Satisfaction of GP employees in GPHouse regarding transport services provided by Grameenphone
af: Plabon, Minhaz Ali Khan
Udgivet: (2013)

Customer Satisfaction of Grameen Phone Ltd.
af: Mouli, Marzana Moslem
Udgivet: (2012)

Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd.
af: Islam, Sonia
Udgivet: (2012)

Disciplinary process of Grameenphone Ltd.
af: Nishat, Najia
Udgivet: (2015)

An analysis of customer satisfaction at the Premier Bank Ltd.
af: Shanta, Mehenaj Jabin
Udgivet: (2012)

People quality management of inbound contact center of GrameenPhone Ltd.
af: Khushbu, Tanzila Hashem
Udgivet: (2014)

Effectiveness of telesales in Grameenphone
af: Chowdhury, Md. Sazid
Udgivet: (2011)

Service awareness status of Grameenphone subscribers which leads a better customer experience
af: Mallick, Animash
Udgivet: (2012)

Dealer/ customer satisfaction survey-CEAT Bangladesh Ltd.
af: Upoma, Raihana Azim
Udgivet: (2014)

IPO of Grameenphone
af: Mehtab, SK Ahmar
Udgivet: (2012)

The role of transport department at Grameenphone Ltd.
af: Nowshin, Subrina
Udgivet: (2012)

Customer satisfaction over the value added services of Airtel Bangladesh Ltd.
af: Das, Pooja
Udgivet: (2014)

Knowledge sharing pattern of Customer Care Officer's of Grameenphone Limited
af: Ahmed, Kazi Tonima
Udgivet: (2014)

Customer service of Grameenphone
af: Raj, Muradul Haque
Udgivet: (2016)

Prime Bank Ltd: Evaluation of customer service quality and ways of improvement
af: Hasan, Md.Anamul
Udgivet: (2010)

Factors influencing customer satisfaction in Grameenphone
af: Deepta, Aqib Wassy
Udgivet: (2019)

Customer satisfaction level of after sales service of ThyssenKrupp
af: Voumik, Apurba
Udgivet: (2014)

As an online market place, the customer servicer acivities & customer satisfaction of Kaymu.com.bd
af: Ahamed, Arif
Udgivet: (2015)

Current scenario of internet services: an analysis on Grameenphone
af: Lamia, Zannat Tahera
Udgivet: (2012)

Marketing activities and customer satisfaction survey of Holcim (Bangladesh) Ltd.
af: Khan, A.U.M.Golam Raihan
Udgivet: (2010)

Level of customer satisfaction at Premier Bank Ltd & way to improve it
af: Fatema-Tuz-Zohara
Udgivet: (2013)

Customer satisfaction on news of Channel 24
af: Alam, Surovi
Udgivet: (2013)

Factors influencing customer satisfaction of Banglalink
af: Nafi, Md. Nomanul Karim
Udgivet: (2014)

Survey on customer satisfaction regarding the quality of service provided by foreign trade department of Dutch-Bangla Bank Limited
af: Rahim, Rezwanur
Udgivet: (2014)

Grameenphone‘s loyalty program in telecommunication sector based on customer insight &behavior
af: Sakil, Bulbul Ahammed
Udgivet: (2014)

Training program: A study on Grameenphone Ltd.
af: Pervin, Afsana
Udgivet: (2015)

The correlation between satisfaction of the value added services and customer loyalty of Banglalink Digital Communication Ltd.
af: Sultana, Razia
Udgivet: (2014)

Customer satisfaction on employees of Banglalink
af: Kaisar, Nishat
Udgivet: (2014)

Customer satisfaction on credit cards of the City Bank Ltd.
af: Haider, S.M. Lutful
Udgivet: (2014)

Customer service of Genex Infosys Ltd.
af: Hossain, Anik
Udgivet: (2014)

Activities related to value added services of Grameenphone limited
af: Imtiaz, Nafis
Udgivet: (2015)

The relationship between customer satisfaction & employee satisfaction
af: Uddin, Riaz
Udgivet: (2014)

Customer satisfaction level of Standard Bank Limited
af: Chakma, Pramiti
Udgivet: (2014)