eCRM and eCRM practices in GrameenPhone and its impact

eCRM and eCRM practices in GrameenPhone and its impact

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2010.

Bibliografiske detaljer
Hovedforfatter:	Rahman, Md. Saifur
Andre forfattere:	Sharkar, Mohammad Zakir Hossain
Format:	Internship report
Sprog:	English
Udgivet:	BRAC University 2011
Fag:	Business administration CRM eCRM
Online adgang:	http://hdl.handle.net/10361/804

Lignende værker

Importance of CRM In Spondon Ltd
af: Hossain, Quazi Abrar
Udgivet: (2023)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
af: Alamgir, Rezwana
Udgivet: (2023)

E-commerce and wealth management service
af: Quader, Mohammed Shahedul, et al.
Udgivet: (2010)

Microsoft Dynamics CRM 2011 step by step /
af: Snyder, Mike
Udgivet: (2012)

The air borne disease becoming a blessing in disguise for the IT sectors in Bangladesh: a perspective on Ogroni Informatix Limited CRM
af: Rahman, Tasnim
Udgivet: (2022)

An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector
af: Ahmed, Al Wakill
Udgivet: (2023)

Customer relationship management: a case study on Mother Horlicks
af: Rahman, Azizur
Udgivet: (2017)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
af: Debi, Debosmita Roy
Udgivet: (2024)

A GoZayaan’s report introducing digitization in customer experience: impacts of automation services to overcome the challenges in streamlining processes
af: Hossain, Sheneen
Udgivet: (2024)

Financial performance analysis of GrameenPhone Limited
af: Sarker, Mohammad Asaduzzaman
Udgivet: (2014)

Uses of the IMC tools for boosting the selling process: A study on Concord Entertainment Company Limited.
af: Bintay Nowsher, Sk. Fatima
Udgivet: (2023)

CRM Magazine

CRM Magazine

Key process to use information system in Bangladesh hospitality industry
af: Rifat, A.K.M. Azimul Haque, et al.
Udgivet: (2023)

People quality management of inbound contact center of GrameenPhone Ltd.
af: Khushbu, Tanzila Hashem
Udgivet: (2014)

Training and development practice in Grameen Phone Ltd.
af: Sultana, Farhana
Udgivet: (2015)

Customer Satisfaction of Grameen Phone Ltd.
af: Mouli, Marzana Moslem
Udgivet: (2012)

An overview of customer relationship management (crm) of IDLC Finance Limited
af: Sharif, Noureen
Udgivet: (2016)

Grameen phone employee service
af: Mustafa, Imteaz Ibne
Udgivet: (2010)

mCRM Industry Profile: France

mCRM Industry Profile: Germany

mCRM Industry Profile: Global

mCRM Industry Profile: Italy

mCRM Industry Profile: Spain

A study on startups growth in E-commerce industry and it’s impact in Bangladesh
af: Rahman, Shadman
Udgivet: (2023)

E-Services: a study on e-government websites in Myanmar
af: Aung, Aung
Udgivet: (2019)

mCRM Industry Profile: United Kingdom

Microsoft Dynamics CRM 4 Integration Unleashed
af: Wolenik; Bhaiya

Equity research on Grameen Phone
af: Chowdhury, Faisal Rahman
Udgivet: (2023)

Assessment of e-tendering (e-GP) process in LGED: a case study for selected offices
af: Joarder, Md. Saifur Rahman
Udgivet: (2016)

The economic impact of E-commerce
af: Hoq, Ziaul, et al.
Udgivet: (2010)

The economic impact of e-commerce
af: Hoq, Ziaul, et al.
Udgivet: (2012)

Role of employee behavior in CRM success: analyzing the impact of employee attitudes, communication skills and customer centric behavior on CRM effectiveness of AKSID Corporation Limited
af: Dey, Mowrita
Udgivet: (2024)

Perception of Grameenphone in the mind of its customers
af: Khan, Nadia
Udgivet: (2010)

e-Bulletin January 2014
af: BRAC University
Udgivet: (2015)

e-Bulletin September 2013
af: BRAC University
Udgivet: (2013)

e-Bulletin November 2014
af: BRAC University
Udgivet: (2015)

e-Bulletin March 2014
af: BRAC University
Udgivet: (2015)

e-Bulletin February 2014
af: BRAC University
Udgivet: (2015)

Implementation of electronic government procurement (e-GP) in Bangladesh Bureau of Statistics (BBS) : impact on present procurement practices and future scopes
af: Hossain, Md. Arif
Udgivet: (2024)