Citação norma APA

Rahman, M. S., & Sharkar, M. Z. H. (2011). eCRM and eCRM practices in GrameenPhone and its impact. BRAC University.

Citação norma Chicago

Rahman, Md. Saifur, and Mohammad Zakir Hossain Sharkar. ECRM and ECRM Practices in GrameenPhone and Its Impact. BRAC University, 2011.

Citação norma MLA

Rahman, Md. Saifur, and Mohammad Zakir Hossain Sharkar. ECRM and ECRM Practices in GrameenPhone and Its Impact. BRAC University, 2011.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.