Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry
This article was published in the Journal of Retailing [© 1994 New York University] and the definite version is available at : http://doi.org/10.1016/0022-4359(94)90005-1 The Journal's website is at: http://www.sciencedirect.com/science/article/pii/0022435994900051
| Главные авторы: | , |
|---|---|
| Формат: | Статья |
| Язык: | English |
| Опубликовано: |
© 1994 New York University.
2016
|
| Предметы: | |
| Online-ссылка: | http://hdl.handle.net/10361/7120 http://doi.org/10.1016/0022-4359(94)90005-1 |