Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry
This article was published in the Journal of Retailing [© 1994 New York University] and the definite version is available at : http://doi.org/10.1016/0022-4359(94)90005-1 The Journal's website is at: http://www.sciencedirect.com/science/article/pii/0022435994900051
| Hlavní autoři: | , |
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| Médium: | Článek |
| Jazyk: | English |
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© 1994 New York University.
2016
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| On-line přístup: | http://hdl.handle.net/10361/7120 http://doi.org/10.1016/0022-4359(94)90005-1 |