Andaleeb, S. S., & Basu, A. K. (2016). Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry. © 1994 New York University.
Chicago Style (17. basım) AtıfAndaleeb, Syed Saad, ve Amiya K. Basu. Technical Complexity and Consumer Knowledge as Moderators of Service Quality Evaluation in the Automobile Service Industry. © 1994 New York University, 2016.
MLA (8th ed.) AtıfAndaleeb, Syed Saad, ve Amiya K. Basu. Technical Complexity and Consumer Knowledge as Moderators of Service Quality Evaluation in the Automobile Service Industry. © 1994 New York University, 2016.
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