Andaleeb, S. S., & Basu, A. K. (2016). Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry. © 1994 New York University.
Citação do estilo Chicago (17ª ed.)Andaleeb, Syed Saad, e Amiya K. Basu. Technical Complexity and Consumer Knowledge as Moderators of Service Quality Evaluation in the Automobile Service Industry. © 1994 New York University, 2016.
Citação MLA (8ª ed.)Andaleeb, Syed Saad, e Amiya K. Basu. Technical Complexity and Consumer Knowledge as Moderators of Service Quality Evaluation in the Automobile Service Industry. © 1994 New York University, 2016.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.