Doctors' service orientation in public, private, and foreign hospitals
This article was published in the International Journal of Health Care Quality Assurance [© 2007 Emerald Group Publishing Limited. ] and the definite version is available at : http://doi.org/10.1108/09526860710743381 The Journal's website is at: http://www.emeraldinsight.com/doi/abs/10.1108/095...
| Main Authors: | , , |
|---|---|
| 格式: | 文件 |
| 语言: | English |
| 出版: |
© 2007 Emerald Group Publishing Limited.
2016
|
| 主题: | |
| 在线阅读: | http://hdl.handle.net/10361/7104 http://doi.org/10.1108/09526860710743381 |
| id |
10361-7104 |
|---|---|
| record_format |
dspace |
| spelling |
10361-71042016-12-04T09:06:21Z Doctors' service orientation in public, private, and foreign hospitals Andaleeb, Syed Saad Siddiqui, Nazlee Khandakar, Shahjahan Bangladesh Doctors Hospitals Private sector organizations Public sector organizations This article was published in the International Journal of Health Care Quality Assurance [© 2007 Emerald Group Publishing Limited. ] and the definite version is available at : http://doi.org/10.1108/09526860710743381 The Journal's website is at: http://www.emeraldinsight.com/doi/abs/10.1108/09526860710743381 The purpose of this study is to propose a doctors' service orientation (DSO) scale and uses it to compare the services received in public, private and foreign hospitals in a developing country from the patient's perspective. Design/methodology/approach - The scale was derived from the service quality literature and qualitative research. A questionnaire was designed next. Data were collected from patients who had used the services of doctors in a hospital. Findings - The scale demonstrated appropriate psychometric properties. Two clear patterns emerge from the study results: on 10 out of 12 measures of doctors' service orientation, there was no significant difference in their perceived behaviors between public and private hospitals and foreign doctors were "always" rated significantly higher. Research limitations/implications - This study focused on one major city because of time and resource constraints. The findings are thus not generalizable to hospitals across the country. Also, because of translation and retranslation issues, the scale ought to be further tested for wider use. Originality/value - The scale may be used periodically in a comprehensive quality assurance program to exhort doctors to become more service oriented and to improve their performance over time. Published 2016-12-04T09:00:14Z 2016-12-04T09:00:14Z 2007 Article Andaleeb, S. S., Siddiqui, N., & Khandakar, S. (2007). Doctors' service orientation in public, private, and foreign hospitals. International Journal of Health Care Quality Assurance, 20(3), 253-263. doi:10.1108/09526860710743381 09526862 http://hdl.handle.net/10361/7104 http://doi.org/10.1108/09526860710743381 en http://www.emeraldinsight.com/doi/abs/10.1108/09526860710743381 © 2007 Emerald Group Publishing Limited. |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Bangladesh Doctors Hospitals Private sector organizations Public sector organizations |
| spellingShingle |
Bangladesh Doctors Hospitals Private sector organizations Public sector organizations Andaleeb, Syed Saad Siddiqui, Nazlee Khandakar, Shahjahan Doctors' service orientation in public, private, and foreign hospitals |
| description |
This article was published in the International Journal of Health Care Quality Assurance [© 2007 Emerald Group Publishing Limited. ] and the definite version is available at : http://doi.org/10.1108/09526860710743381 The Journal's website is at: http://www.emeraldinsight.com/doi/abs/10.1108/09526860710743381 |
| format |
Article |
| author |
Andaleeb, Syed Saad Siddiqui, Nazlee Khandakar, Shahjahan |
| author_facet |
Andaleeb, Syed Saad Siddiqui, Nazlee Khandakar, Shahjahan |
| author_sort |
Andaleeb, Syed Saad |
| title |
Doctors' service orientation in public, private, and foreign hospitals |
| title_short |
Doctors' service orientation in public, private, and foreign hospitals |
| title_full |
Doctors' service orientation in public, private, and foreign hospitals |
| title_fullStr |
Doctors' service orientation in public, private, and foreign hospitals |
| title_full_unstemmed |
Doctors' service orientation in public, private, and foreign hospitals |
| title_sort |
doctors' service orientation in public, private, and foreign hospitals |
| publisher |
© 2007 Emerald Group Publishing Limited. |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/7104 http://doi.org/10.1108/09526860710743381 |
| work_keys_str_mv |
AT andaleebsyedsaad doctorsserviceorientationinpublicprivateandforeignhospitals AT siddiquinazlee doctorsserviceorientationinpublicprivateandforeignhospitals AT khandakarshahjahan doctorsserviceorientationinpublicprivateandforeignhospitals |
| _version_ |
1814307851177295872 |