Customer satisfaction with complaint resolution in the power sector in a developing economy

Customer satisfaction with complaint resolution in the power sector in a developing economy

This article was published in the Journal of Nonprofit and Public Sector Marketing [©2012 Published by Taylor and Francis Group, LLC.] and the definite version is available at: http://doi.org/10.1080/10495142.2012.705178 The Article's website is at: http://www.tandfonline.com/doi/abs/10.1080/1...

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Hlavní autoři: Andaleeb, Syed Saad, Huda, S. S M Sadrul, Akhtar, Afsana, Dilshad, Segufta
Médium: Článek
Jazyk:English
Vydáno: © 2012 Taylor and Francis Group, LLC. 2016
Témata:
Complaint resolution
Customer satisfaction
Developing country
Power sector
Service quality
On-line přístup:http://hdl.handle.net/10361/7097
http://doi.org/10.1080/10495142.2012.705178

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http://hdl.handle.net/10361/7097
http://doi.org/10.1080/10495142.2012.705178

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