APA-viite (7. p.)

Andaleeb, S. S., Huda, S. S. M. S., Akhtar, A., & Dilshad, S. (2016). Customer satisfaction with complaint resolution in the power sector in a developing economy. © 2012 Taylor and Francis Group, LLC.

Chicago-viite (17. p.)

Andaleeb, Syed Saad, S. S M Sadrul Huda, Afsana Akhtar, ja Segufta Dilshad. Customer Satisfaction with Complaint Resolution in the Power Sector in a Developing Economy. © 2012 Taylor and Francis Group, LLC, 2016.

MLA-viite (8. p.)

Andaleeb, Syed Saad, et al. Customer Satisfaction with Complaint Resolution in the Power Sector in a Developing Economy. © 2012 Taylor and Francis Group, LLC, 2016.