The structure of service quality perceptions for multiple-encounter services
This article was published in the Quality Management in Health Care [©2013 Published by Wolters Kluwer Health] and the definite version is available at: http://doi.org/10.1097/QMH.0000000000000001 The Article's website is at: http://journals.lww.com/qmhcjournal/Abstract/2013/10000/The_Structure...
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| Formato: | Artigo |
| Idioma: | English |
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© 2013 Wolters Kluwer Health.
2016
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| Acceso en liña: | http://hdl.handle.net/10361/7094 http://doi.org/10.1097/QMH.0000000000000001 |