The structure of service quality perceptions for multiple-encounter services

The structure of service quality perceptions for multiple-encounter services

This article was published in the Quality Management in Health Care [©2013 Published by Wolters Kluwer Health] and the definite version is available at: http://doi.org/10.1097/QMH.0000000000000001 The Article's website is at: http://journals.lww.com/qmhcjournal/Abstract/2013/10000/The_Structure...

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Hlavní autoři: Andaleeb, Syed Saad, Kara, Ali
Médium: Článek
Jazyk:English
Vydáno: © 2013 Wolters Kluwer Health. 2016
Témata:
Hospitals
Key actors
Service quality
Structural equations modeling
On-line přístup:http://hdl.handle.net/10361/7094
http://doi.org/10.1097/QMH.0000000000000001

Internet

http://hdl.handle.net/10361/7094
http://doi.org/10.1097/QMH.0000000000000001

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