Andaleeb, S. S., & Kara, A. (2016). The structure of service quality perceptions for multiple-encounter services. © 2013 Wolters Kluwer Health.
Style de citation Chicago (17e éd.)Andaleeb, Syed Saad, et Ali Kara. The Structure of Service Quality Perceptions for Multiple-encounter Services. © 2013 Wolters Kluwer Health, 2016.
Style de citation MLA (8e éd.)Andaleeb, Syed Saad, et Ali Kara. The Structure of Service Quality Perceptions for Multiple-encounter Services. © 2013 Wolters Kluwer Health, 2016.
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