Andaleeb, S. S., & Kara, A. (2016). The structure of service quality perceptions for multiple-encounter services. © 2013 Wolters Kluwer Health.
Citace podle Chicago (17th ed.)Andaleeb, Syed Saad, a Ali Kara. The Structure of Service Quality Perceptions for Multiple-encounter Services. © 2013 Wolters Kluwer Health, 2016.
Citace podle MLA (8th ed.)Andaleeb, Syed Saad, a Ali Kara. The Structure of Service Quality Perceptions for Multiple-encounter Services. © 2013 Wolters Kluwer Health, 2016.
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