Cita APA (7th ed.)

Andaleeb, S. S., & Kara, A. (2016). The structure of service quality perceptions for multiple-encounter services. © 2013 Wolters Kluwer Health.

Cita Chicago (17th ed.)

Andaleeb, Syed Saad, i Ali Kara. The Structure of Service Quality Perceptions for Multiple-encounter Services. © 2013 Wolters Kluwer Health, 2016.

Cita MLA (8th ed.)

Andaleeb, Syed Saad, i Ali Kara. The Structure of Service Quality Perceptions for Multiple-encounter Services. © 2013 Wolters Kluwer Health, 2016.