Customer satisfaction on general banking activities of Mercantile Bank Limited

BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.

Bibliographic Details
Main Author:	Bushra, Abedin
Other Authors:	Hafiz, Nusrat
Format:	Internship report
Language:	English
Published:	BRAC University 2016
Subjects:	Customer satisfaction General banking Mercantile Bank Limited (MBL)
Online Access:	http://hdl.handle.net/10361/6612

id	10361-6612
record_format	dspace
spelling	10361-66122019-09-30T03:15:11Z Customer satisfaction on general banking activities of Mercantile Bank Limited Bushra, Abedin Hafiz, Nusrat BRAC Business School, BRAC University Customer satisfaction General banking Mercantile Bank Limited (MBL) BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. Cataloged from PDF version of Internship report. Includes bibliographical references (page 31). As businesses are going global and technology is moving further, people are getting services in less time. As a demand for such services from client banks are also moving forward with the current trend and pace, by introducing new services and product for their respective clients. Apart from these, an organization predominantly needs to take strong and efficient management decisions for operating it smoothly. Excellence in customer service is the most important tool for sustained business growth. Mercantile Bank Limited has a mission to set a new standard in the banking industry of Bangladesh. To achieve its mission MBL has set different targets for its different departments, and has decided to reinvest its profits in its development in IT, Marketing and Branding, Research department. The bank branches are the representatives for serving quality service and gaining business growth. Banks should specifically identify the sources of repayment and assess the repayment capacity of the borrower on the basis of asset conversion cycle and expected future cash flows. In order to add value, the banks must assess conditions in the particular sector or industry; they are lending to and its future prospects. The banks must be able to identify risk mitigates. It is a common issue that when a business grows, it faces different types of problems and by solving those problems smartly an organization can achieve its efficiency as well as gain organizational objectives. I mainly emphasized on the current account system of MBL. Therefore, I mainly concentrate on the credit department of this organization. This report tells about the responsibilities of different department and mainly the performance of Credit department. In addition, this report has covered the institutional background of MBL and many other information of MBL. Bushra Abedin B. Business Administration 2016-10-19T09:09:21Z 2016-10-19T09:09:21Z 2016 2016-04-20 Internship report ID 10304099 http://hdl.handle.net/10361/6612 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 31 pages application/pdf BRAC University
institution	Brac University
collection	Institutional Repository
language	English
topic	Customer satisfaction General banking Mercantile Bank Limited (MBL)
spellingShingle	Customer satisfaction General banking Mercantile Bank Limited (MBL) Bushra, Abedin Customer satisfaction on general banking activities of Mercantile Bank Limited
description	BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
author2	Hafiz, Nusrat
author_facet	Hafiz, Nusrat Bushra, Abedin
format	Internship report
author	Bushra, Abedin
author_sort	Bushra, Abedin
title	Customer satisfaction on general banking activities of Mercantile Bank Limited
title_short	Customer satisfaction on general banking activities of Mercantile Bank Limited
title_full	Customer satisfaction on general banking activities of Mercantile Bank Limited
title_fullStr	Customer satisfaction on general banking activities of Mercantile Bank Limited
title_full_unstemmed	Customer satisfaction on general banking activities of Mercantile Bank Limited
title_sort	customer satisfaction on general banking activities of mercantile bank limited
publisher	BRAC University
publishDate	2016
url	http://hdl.handle.net/10361/6612
work_keys_str_mv	AT bushraabedin customersatisfactionongeneralbankingactivitiesofmercantilebanklimited
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Customer satisfaction on general banking activities of Mercantile Bank Limited

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