Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited
This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration, 2016.
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| Aineistotyyppi: | Internship report |
| Kieli: | English |
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BRAC University
2016
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| Linkit: | http://hdl.handle.net/10361/6484 |
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10361-6484 |
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10361-64842019-09-30T03:16:55Z Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited Afrin, Sumya Islam, Md. Tamzidul BRAC Business School, BRAC University Customer satisfaction ATM service ADC center The City Bank Limited This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration, 2016. Cataloged from PDF version of Internship report. Includes bibliographical references (page 55). Now-a day‟s banking sector is modernizing and expanding its hand in different financial events every day. At the same time the banking process is becoming faster, easier and is becoming wider. This report represents the working and maintaining process of Alternative Delivery Channels (ADC) Management of City Bank Ltd. The main focus in this report is how to monitor the ATM service and how the officers provide their services to their customer through ATM services. To measure the satisfaction The report has started with the introduction of the bank, their core activities, focus, corporate mission, corporate vision and other issues. The working process of Monitoring & Communication and ATM management is discussed detail in this report. I also try to focus how City Bank ATM service provide their 24/7 customer service to the valued customer of the bank and how ADC department is committed to bring excellence in ATM services with a promise to ensure simplest way to handing banking & delight their customer. It also has rules and regulations which are strictly monitored by Bangladesh Bank. Sumya Afrin M. Business Administration 2016-09-28T08:35:50Z 2016-09-28T08:35:50Z 2016 2016-08-29 Internship report ID 13164068 http://hdl.handle.net/10361/6484 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 57 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer satisfaction ATM service ADC center The City Bank Limited |
| spellingShingle |
Customer satisfaction ATM service ADC center The City Bank Limited Afrin, Sumya Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration, 2016. |
| author2 |
Islam, Md. Tamzidul |
| author_facet |
Islam, Md. Tamzidul Afrin, Sumya |
| format |
Internship report |
| author |
Afrin, Sumya |
| author_sort |
Afrin, Sumya |
| title |
Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited |
| title_short |
Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited |
| title_full |
Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited |
| title_fullStr |
Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited |
| title_full_unstemmed |
Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited |
| title_sort |
measuring the level of customer satisfaction on atm services of adc center, the city bank limited |
| publisher |
BRAC University |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/6484 |
| work_keys_str_mv |
AT afrinsumya measuringthelevelofcustomersatisfactiononatmservicesofadccenterthecitybanklimited |
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