An empirical analysis on ATM-service of Prime Bank Limited
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016.
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| フォーマット: | Internship report |
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BRAC University
2016
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| オンライン･アクセス: | http://hdl.handle.net/10361/6466 |
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10361-64662019-09-30T03:04:14Z An empirical analysis on ATM-service of Prime Bank Limited Mahmood, Shabab Hossain, Saif BRAC Business School, BRAC University ATM-service Prime Bank Limited This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016. Cataloged from PDF version of Internship report. Includes bibliographical references (page 48). Prime Bank Limited is one of the pioneer commercial banks in the private sector banking. They prioritize on electronic banking and they have started ATM service in 2008. It has one hundred and seventy nine ATM booths all over Bangladesh. Now they have over five hundred thousand ATM/MasterCard users. On the first chapter, the reader would get to know about Prime Bank Limited. Second chapter gives details about the internship experience at Kawran Bazar Branch and in the third chapter; the reader will find the report that has been prepared to evaluate the ATM-service of Prime Bank Limited. In the third chapter, the report contains information about the Alternative Delivery Channel Division which handles the electronic payment system in Prime Bank Limited. Then the report is divided into four parts, each part dealing with one objective. The beginning of this section contains information about the management of ADC and its reporting system. In the second objective, it contains the feedback of the questionnaires from the users of ATM service. The third section, some suggestions on the scope of improvement has been discussed. The fourth objective explains the challenges that were faced by Prime Bank Limited and Dipon Consultancy Service Limited to introduce Prime Cash. The then finally there are some recommendations for the particular card section. Quite a large number of customers of Prime Bank Limited are satisfied with the ATM-service. But a substantial number of the customers have complained about the non availability of the network while coming to the booth. To ensure better and smooth transaction, and provide better customer service, the bank may take necessary steps to solve this problem of network jamming and may decide to increase the number of servers. PBL may also re-structure the maintenance schedule for the growing customers. Shabab Mahmood B. Business Administration 2016-09-26T06:50:02Z 2016-09-26T06:50:02Z 2016 2016-08-25 Internship report ID 12104249 http://hdl.handle.net/10361/6466 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 50 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
ATM-service Prime Bank Limited |
| spellingShingle |
ATM-service Prime Bank Limited Mahmood, Shabab An empirical analysis on ATM-service of Prime Bank Limited |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016. |
| author2 |
Hossain, Saif |
| author_facet |
Hossain, Saif Mahmood, Shabab |
| format |
Internship report |
| author |
Mahmood, Shabab |
| author_sort |
Mahmood, Shabab |
| title |
An empirical analysis on ATM-service of Prime Bank Limited |
| title_short |
An empirical analysis on ATM-service of Prime Bank Limited |
| title_full |
An empirical analysis on ATM-service of Prime Bank Limited |
| title_fullStr |
An empirical analysis on ATM-service of Prime Bank Limited |
| title_full_unstemmed |
An empirical analysis on ATM-service of Prime Bank Limited |
| title_sort |
empirical analysis on atm-service of prime bank limited |
| publisher |
BRAC University |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/6466 |
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AT mahmoodshabab anempiricalanalysisonatmserviceofprimebanklimited AT mahmoodshabab empiricalanalysisonatmserviceofprimebanklimited |
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