Ensuring quality service in a outsourced call center company (GENEX Infosys Limited)

Ensuring quality service in a outsourced call center company (GENEX Infosys Limited)

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016.

Bibliografiske detaljer
Hovedforfatter:	Ahmed, Zihan
Andre forfattere:	Akhter, Rahma
Format:	Internship report
Sprog:	English
Udgivet:	BRAC University 2016
Fag:	GENEX Infosys Limited Call center Service quality
Online adgang:	http://hdl.handle.net/10361/6440

Lignende værker

Insights of Square Toiletries Limited call center operations and how it should be bestowed to infer result driven marketing decisions for brand promotion
af: Khan, Iffatur Rahman
Udgivet: (2018)

Manipulation of human mind through the power of discourse: a study on Bangladeshi call center conversations
af: Baidya, Tushar Kanti
Udgivet: (2017)

Customer service of Genex Infosys Ltd.
af: Hossain, Anik
Udgivet: (2014)

Implementation of CALL in the EFL classroom : teachers' perspective and attitudes in developing CALL-based classroom
af: Nila, Nazmun Naher
Udgivet: (2014)

Challenges of implementing CALL in multimedia classrooms of Bangladesh
af: Rahman, Dewan Jamilur
Udgivet: (2018)

Service quality of Jamuna Bank Limited
af: Ausru, Afroza Khan
Udgivet: (2016)

Implementation of CALL in Bangladeshi private universities : students' perspective
af: Joy, Sinchan Pal
Udgivet: (2014)

An assessment of service quality in Esco Lifesciences (Bangladesh) Pvt. Limited
af: Ahmed, Kamrunnahar
Udgivet: (2019)

Recruitment & selection process of Genex Infosys Ltd.
af: Rahman, Md. Moshfiqur
Udgivet: (2022)

Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited
af: Afrin, Sumya
Udgivet: (2016)

GAP model of service quality: a study on Bank Asia Limited
af: Chaiti, Mashiat Sumaiya
Udgivet: (2018)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
af: Humaira, Nowrin
Udgivet: (2024)

Elevation of service quality by evaluating service gaps in Rangs Motors Limited
af: Shams, Faiza
Udgivet: (2023)

An overview of established practices and parameters to ensure quality of a pharmaceutical product
af: Akter, Shimu
Udgivet: (2018)

Service quality of pricekoto.com
af: Hosain, Md. Abid
Udgivet: (2018)

Internship as a technical support engineer in technomedia limited
af: Paul, Pritom
Udgivet: (2024)

Service quality in public and private hospitals in urban Bangladesh: a comparative study
af: Andaleeb, Syed Saad
Udgivet: (2016)

An institutional assessment of UISC (Union Information and Services Center) : a case study of two selected Union Parishad of Bangladesh
af: Rahman, Md. Oliur
Udgivet: (2015)

Customer satisfaction on service quality of EXIM Bank
af: Silma, Nowshin Subah
Udgivet: (2024)

Credit card operations of Eastern Bank Ltd and opinion of credit cardholders about EBL’s credit card service quality
af: Delwar, Raisa
Udgivet: (2018)

The structure of service quality perceptions for multiple-encounter services
af: Andaleeb, Syed Saad, et al.
Udgivet: (2016)

Service quality status: Nitol Motors Ltd.
af: Khan, Md. Riasat Azim
Udgivet: (2018)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
af: Andaleeb, Syed Saad, et al.
Udgivet: (2016)

Perception of RMG working mothers on caregiver quality for children’s development at factory based child care center
af: Alam, Sumana
Udgivet: (2021)

Rehabilitation center for substance abuse
af: Shahriar, A.S.M
Udgivet: (2016)

Sports center Bhatiary, Chittagong
af: Rubaiyat, Farah
Udgivet: (2018)

Reaching quality services of BRAC health centers to the People
af: Afsana, Kaoser, et al.
Udgivet: (2019)

Cultural center: a cultural platform for interaction at Purbachal
af: Islam, Mahjabin
Udgivet: (2017)

Disaster edutainment and emergency response training center
af: Ahmed, Amree
Udgivet: (2016)

Quality : from customer needs to customer satisfaction /
af: Bergman, Bo, 1943-
Udgivet: (1994)

Designing a day care center : how to select, design, and develop a day care center /
af: Evans, E. Belle
Udgivet: (1974)

The structure and measures of service quality perceptions for multiple-encounter services: a study of hospitals in Bangladesh
af: Andaleeb, Syed Saad
Udgivet: (2016)

Service quality perceptions and patient satisfaction: a study of hospitals in a developing country
af: Andaleeb, Syed Saad
Udgivet: (2016)

Challenges and prospects of assessment development center
af: Jahan, Tahshin
Udgivet: (2023)

BRAC's Daycare Center: notes from non-participant observation
af: Seeleman, MC, et al.
Udgivet: (2020)

সুরের ধারা : Music Institute and Tagore Research Center
af: Raihan, Aishwarya
Udgivet: (2021)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
af: Nuzhat, Ramisa
Udgivet: (2021)

Teachers quality and teacher education at primary education sub-sector in Bangladesh
af: Mullick, Jahirul Islam, et al.
Udgivet: (2010)

The quality of life

Designing DCC civic center, Gulshan 2, Dhaka
af: Rahman, Tanjila
Udgivet: (2023)