Ensuring quality service in a outsourced call center company (GENEX Infosys Limited)
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016.
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| Άλλοι συγγραφείς: | |
| Μορφή: | Internship report |
| Γλώσσα: | English |
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BRAC University
2016
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| Διαθέσιμο Online: | http://hdl.handle.net/10361/6440 |
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10361-6440 |
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10361-64402019-09-30T03:14:16Z Ensuring quality service in a outsourced call center company (GENEX Infosys Limited) Ahmed, Zihan Akhter, Rahma BRAC Business School, BRAC University GENEX Infosys Limited Call center Service quality This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016. Cataloged from PDF version of Internship report. Includes bibliographical references (page 23). Business Process Outsourcing is an emerging industry in Bangladesh. Scope is very high and currently very few well established companies are operating in this market. First part of the report is mainly the introduction which consist the objective, scope, limitation and methodology of the report. It will help to understand how this report was made. Next is a brief description about Genex Infosys Ltd. their mission, vision, how they conduct their business, departments in Genex. It also includes the list of services Genex Infosys provides. Later part of the report includes my overall work experience while working in Genex as an Intern. It also includes my learning about the process which ensures quality service to ensure customer's satisfaction. Final part includes some basic finding about Genex and its service level and some recommendation that can be applied to improve or achieve maximum level of customer satisfaction by quality monitoring as well as increase the amount of revenue. Zihan Ahmed B. Business Administration 2016-09-22T05:26:01Z 2016-09-22T05:26:01Z 2016 2016-08-02 Internship report ID 10104021 http://hdl.handle.net/10361/6440 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 23 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
GENEX Infosys Limited Call center Service quality |
| spellingShingle |
GENEX Infosys Limited Call center Service quality Ahmed, Zihan Ensuring quality service in a outsourced call center company (GENEX Infosys Limited) |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016. |
| author2 |
Akhter, Rahma |
| author_facet |
Akhter, Rahma Ahmed, Zihan |
| format |
Internship report |
| author |
Ahmed, Zihan |
| author_sort |
Ahmed, Zihan |
| title |
Ensuring quality service in a outsourced call center company (GENEX Infosys Limited) |
| title_short |
Ensuring quality service in a outsourced call center company (GENEX Infosys Limited) |
| title_full |
Ensuring quality service in a outsourced call center company (GENEX Infosys Limited) |
| title_fullStr |
Ensuring quality service in a outsourced call center company (GENEX Infosys Limited) |
| title_full_unstemmed |
Ensuring quality service in a outsourced call center company (GENEX Infosys Limited) |
| title_sort |
ensuring quality service in a outsourced call center company (genex infosys limited) |
| publisher |
BRAC University |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/6440 |
| work_keys_str_mv |
AT ahmedzihan ensuringqualityserviceinaoutsourcedcallcentercompanygenexinfosyslimited |
| _version_ |
1814306969842876416 |