Ahmed, Z., & Akhter, R. (2016). Ensuring quality service in a outsourced call center company (GENEX Infosys Limited). BRAC University.
Chicago-viite (17. p.)Ahmed, Zihan, ja Rahma Akhter. Ensuring Quality Service in a Outsourced Call Center Company (GENEX Infosys Limited). BRAC University, 2016.
MLA-viite (8. p.)Ahmed, Zihan, ja Rahma Akhter. Ensuring Quality Service in a Outsourced Call Center Company (GENEX Infosys Limited). BRAC University, 2016.
Varoitus: Nämä viitteet eivät aina ole täysin luotettavia.