Ahmed, Z., & Akhter, R. (2016). Ensuring quality service in a outsourced call center company (GENEX Infosys Limited). BRAC University.
Chicago Style (17. basım) AtıfAhmed, Zihan, ve Rahma Akhter. Ensuring Quality Service in a Outsourced Call Center Company (GENEX Infosys Limited). BRAC University, 2016.
MLA (8th ed.) AtıfAhmed, Zihan, ve Rahma Akhter. Ensuring Quality Service in a Outsourced Call Center Company (GENEX Infosys Limited). BRAC University, 2016.
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