Managing products return: an examination of the practices of online retailers
This article was published in Journal of System and Management Sciences [© 2014 Journal of System and Management Sciences] and the definite version is available at : http://www.aasmr.org/jsms/Vol4/No.2/JSMS_VOL4_NO2_005.pdf The article website is at: http://www.aasmr.org/jsms/
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Journal of System and Management Sciences
2016
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| Online adgang: | http://hdl.handle.net/10361/6315 |
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10361-6315 |
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10361-63152019-09-30T03:04:16Z Managing products return: an examination of the practices of online retailers Mursalin, Md. Jabir Al Online retailing Reverse logistics Managing products return This article was published in Journal of System and Management Sciences [© 2014 Journal of System and Management Sciences] and the definite version is available at : http://www.aasmr.org/jsms/Vol4/No.2/JSMS_VOL4_NO2_005.pdf The article website is at: http://www.aasmr.org/jsms/ Management of products return is an integral part of online retailing as the volume of sales and purchase returns are increasing along with the extensive use of technology in retailing. It is often proved as costly for the business whereas can be an effective tool for retaining customers if handled properly. Therefore the management of products return needs special attention by the merchants. This study examines 32 online retailers in Bangladesh and concludes with effective practices regarding the administration of products return management, reverse logistics supply channel and returned products related dispute resolution through some hypotheses testing. Published 2016-09-05T08:48:45Z 2016-09-05T08:48:45Z 2014 Article Mursalin, J. Al. (2014). Managing products return : An examination of the practices of online retailers, 4(2), 54–70. 1816-6075 (Print) 1818-0523 (Online) http://hdl.handle.net/10361/6315 en http://www.aasmr.org/jsms/Vol4/No.2/JSMS_VOL4_NO2_005.pdf application/pdf Journal of System and Management Sciences |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Online retailing Reverse logistics Managing products return |
| spellingShingle |
Online retailing Reverse logistics Managing products return Mursalin, Md. Jabir Al Managing products return: an examination of the practices of online retailers |
| description |
This article was published in Journal of System and Management Sciences [© 2014 Journal of System and Management Sciences] and the definite version is available at : http://www.aasmr.org/jsms/Vol4/No.2/JSMS_VOL4_NO2_005.pdf The article website is at: http://www.aasmr.org/jsms/ |
| format |
Article |
| author |
Mursalin, Md. Jabir Al |
| author_facet |
Mursalin, Md. Jabir Al |
| author_sort |
Mursalin, Md. Jabir Al |
| title |
Managing products return: an examination of the practices of online retailers |
| title_short |
Managing products return: an examination of the practices of online retailers |
| title_full |
Managing products return: an examination of the practices of online retailers |
| title_fullStr |
Managing products return: an examination of the practices of online retailers |
| title_full_unstemmed |
Managing products return: an examination of the practices of online retailers |
| title_sort |
managing products return: an examination of the practices of online retailers |
| publisher |
Journal of System and Management Sciences |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/6315 |
| work_keys_str_mv |
AT mursalinmdjabiral managingproductsreturnanexaminationofthepracticesofonlineretailers |
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1814307971323133952 |