Factors influencing consumer service experience in private hospitals: a study from Bangladeshi perspective

This article was published in Interdisciplinary Journal of Contemporary Research in Business (IJCRB) [© 2011 Interdisciplinary Journal of Contemporary Research in Business (IJCRB)] and the definite version is available at : http://journal-archieves8.webs.com/138-147.pdf The article website is at: ht...

وصف كامل

التفاصيل البيبلوغرافية
المؤلفون الرئيسيون:	Ullah, G. M. Shafayet, Islam, Md. Rifayat
التنسيق:	مقال
اللغة:	English
منشور في:	© 2011 Interdisciplinary Journal of Contemporary Research in Business (IJCRB) 2016
الموضوعات:	Service experience Service provider Private hospitals Physical environment
الوصول للمادة أونلاين:	http://hdl.handle.net/10361/6257

id	10361-6257
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spelling	10361-62572016-08-30T06:07:51Z Factors influencing consumer service experience in private hospitals: a study from Bangladeshi perspective Ullah, G. M. Shafayet Islam, Md. Rifayat Service experience Service provider Private hospitals Physical environment This article was published in Interdisciplinary Journal of Contemporary Research in Business (IJCRB) [© 2011 Interdisciplinary Journal of Contemporary Research in Business (IJCRB)] and the definite version is available at : http://journal-archieves8.webs.com/138-147.pdf The article website is at: http://journal-archieves8.webs.com/sep11.pdf Private hospitals and clinics are privately managed organizations in which sick and injured persons are given medical or surgical treatments. A clinic usually provides treatments to non-resident patients, while a hospital provides the same for both resident & non-resident patients. Traditionally, healthcare has been an important activity of the government of Bangladesh since the British period and the trend continued after Bangladesh gained independence in 1971. During the early 1990’s, Bangladesh firmly committed itself to free market economy. As a result, the healthcare sector slowly began to attract greater attention of the private sector. Large segments of the population in developing countries are deprived of fundamental rights and one of which is access to basic health care. Bangladesh is no exception in this case. This study found out the factors that influence the service experience in private hospitals. Specific hypotheses were developed, information from the consumers of private hospitals was collected through structured questionnaire, data was analyzed through statistical tools and finally conclusions were drawn about the factors that influence the service experience in private hospitals. These findings will be helpful in understanding various aspects of consumers view point about the privatized health sector of Bangladesh which can be further improved. Published 2016-08-30T06:05:24Z 2016-08-30T06:05:24Z 2011-09 Article Ullah, G. M. S., & Islam, R. (2011). Factors Influencing Consumer Service Experience in Private Hospitals: A Study from Bangladeshi Perspective. Interdisciplinary Journal of Contemporary Research In Business, 3(5), 138–147. 2073-7122 http://hdl.handle.net/10361/6257 en http://journal-archieves8.webs.com/138-147.pdf © 2011 Interdisciplinary Journal of Contemporary Research in Business (IJCRB)
institution	Brac University
collection	Institutional Repository
language	English
topic	Service experience Service provider Private hospitals Physical environment
spellingShingle	Service experience Service provider Private hospitals Physical environment Ullah, G. M. Shafayet Islam, Md. Rifayat Factors influencing consumer service experience in private hospitals: a study from Bangladeshi perspective
description	This article was published in Interdisciplinary Journal of Contemporary Research in Business (IJCRB) [© 2011 Interdisciplinary Journal of Contemporary Research in Business (IJCRB)] and the definite version is available at : http://journal-archieves8.webs.com/138-147.pdf The article website is at: http://journal-archieves8.webs.com/sep11.pdf
format	Article
author	Ullah, G. M. Shafayet Islam, Md. Rifayat
author_facet	Ullah, G. M. Shafayet Islam, Md. Rifayat
author_sort	Ullah, G. M. Shafayet
title	Factors influencing consumer service experience in private hospitals: a study from Bangladeshi perspective
title_short	Factors influencing consumer service experience in private hospitals: a study from Bangladeshi perspective
title_full	Factors influencing consumer service experience in private hospitals: a study from Bangladeshi perspective
title_fullStr	Factors influencing consumer service experience in private hospitals: a study from Bangladeshi perspective
title_full_unstemmed	Factors influencing consumer service experience in private hospitals: a study from Bangladeshi perspective
title_sort	factors influencing consumer service experience in private hospitals: a study from bangladeshi perspective
publisher	© 2011 Interdisciplinary Journal of Contemporary Research in Business (IJCRB)
publishDate	2016
url	http://hdl.handle.net/10361/6257
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Factors influencing consumer service experience in private hospitals: a study from Bangladeshi perspective

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