Social accountability and the quality of service in public offices of Bangladesh
This thesis is submitted in partial fulfillment of the requirements for the degree of Masters of Arts in Governance and Development, 2009.
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BRAC University
2010
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| Acesso em linha: | http://hdl.handle.net/10361/602 |
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10361-6022019-09-29T05:32:17Z Social accountability and the quality of service in public offices of Bangladesh Sumana, Lliya Jahan, Dr. Ferdous Institute of Governance Studies, BRAC University Governance and development This thesis is submitted in partial fulfillment of the requirements for the degree of Masters of Arts in Governance and Development, 2009. Cataloged from PDF version of thesis. Includes bibliographical references (page 112 - 115). In Bangladesh, the government operates with little effective accountability or other checks and balances. With high level of corruption and inefficiently damaging service provision, this is seen as a real challenge. In a predominantly rural population, with a poor record service provision, it is crucial to include the ordinary people in the process of exacting accountability of the public officials.This study focuses on identifying and assessing opportunities in the public service sector in Bangladesh to strengthen accountability by enhancing bottom-up mechanisms. A hugely used office, Upazila Land Office has been studied for this purpose. It summarizes a brief round of interviews of the service recipients of these offices undertaken in February 2007. This paper demonstrates the need for more in-depth analysis on some social accountability issues such as sanctions, (the ability of overseeing actors to impose punishment on the accountable actors for failure or transgressions) and compliance (possible legal incentives, promotion). The Asia stocktaking exercise found that, the government of Bangladesh has already taken the lead in setting up its own mechanism to involve the public in promoting social accountable such as the Local Government Development Fund Project of Sirajganj, Bangladesh. So, It will not be over-ambitious scheme of having introduced some suitable social accountability tools to improve the service given by a public office, such as the Upazila Land Office. Ultimately, both sides must work together. The important thing is to balance the leadership of the civil society (which includes, obviously, the ordinary people) and the state. This paper urges for the requirement of the interface between them to be focused properly. Lliya Sumana M. Governance and Development 2010-10-20T10:32:29Z 2010-10-20T10:32:29Z 2009 2009-11 Thesis http://hdl.handle.net/10361/602 en BRAC University thesis reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 116 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Governance and development |
| spellingShingle |
Governance and development Sumana, Lliya Social accountability and the quality of service in public offices of Bangladesh |
| description |
This thesis is submitted in partial fulfillment of the requirements for the degree of Masters of Arts in Governance and Development, 2009. |
| author2 |
Jahan, Dr. Ferdous |
| author_facet |
Jahan, Dr. Ferdous Sumana, Lliya |
| format |
Thesis |
| author |
Sumana, Lliya |
| author_sort |
Sumana, Lliya |
| title |
Social accountability and the quality of service in public offices of Bangladesh |
| title_short |
Social accountability and the quality of service in public offices of Bangladesh |
| title_full |
Social accountability and the quality of service in public offices of Bangladesh |
| title_fullStr |
Social accountability and the quality of service in public offices of Bangladesh |
| title_full_unstemmed |
Social accountability and the quality of service in public offices of Bangladesh |
| title_sort |
social accountability and the quality of service in public offices of bangladesh |
| publisher |
BRAC University |
| publishDate |
2010 |
| url |
http://hdl.handle.net/10361/602 |
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