Determinants of customer satisfaction with hospitals: a managerial model
This article was published in the International Journal of Health Care Quality Assurance [© 1998 Published by MCB UP Ltd. ] and the definite version is available at: http://dx.doi.org/10.1108/09526869810231541 The Journal's website is at: http://www.emeraldinsight.com/doi/abs/10.1108/0952686981...
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| Định dạng: | Research paper |
| Ngôn ngữ: | English |
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© 1998 Published by MCB UP Ltd.
2016
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| Truy cập trực tuyến: | http://hdl.handle.net/10361/5494 http://dx.doi.org/10.1108/09526869810231541 |