Determinants of customer satisfaction with hospitals: a managerial model
This article was published in the International Journal of Health Care Quality Assurance [© 1998 Published by MCB UP Ltd. ] and the definite version is available at: http://dx.doi.org/10.1108/09526869810231541 The Journal's website is at: http://www.emeraldinsight.com/doi/abs/10.1108/0952686981...
| Autor principal: | |
|---|---|
| Formato: | Research paper |
| Idioma: | English |
| Publicado em: |
© 1998 Published by MCB UP Ltd.
2016
|
| Assuntos: | |
| Acesso em linha: | http://hdl.handle.net/10361/5494 http://dx.doi.org/10.1108/09526869810231541 |