Service quality in public and private hospitals in urban Bangladesh: a comparative study
This article was published in the Health Policy [© 2000 Elsevier Science Ireland Ltd.] and the definite version is available at: http://doi.org/10.1016/S0168-8510(00)00077-4 The Journal's website is at: http://www.sciencedirect.com/science/article/pii/S0168851000000774
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© 2000 Elsevier Science Ireland Ltd.
2016
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| Acceso en línea: | http://hdl.handle.net/10361/5493 |
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10361-5493 |
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10361-54932016-07-16T08:06:14Z Service quality in public and private hospitals in urban Bangladesh: a comparative study Andaleeb, Syed Saad Service quality Hospitals Comparative This article was published in the Health Policy [© 2000 Elsevier Science Ireland Ltd.] and the definite version is available at: http://doi.org/10.1016/S0168-8510(00)00077-4 The Journal's website is at: http://www.sciencedirect.com/science/article/pii/S0168851000000774 This study compared the quality of services provided by private and public hospitals in urban Bangladesh. Using twenty-four scale items, patient perceptions were sought on five aspects of service quality including responsiveness, assurance, communication, discipline and baksheesh. Because private hospitals are not subsidized, it was felt that the incentive structure would induce them to provide better services than public hospitals on the measures of service quality. This contention was largely supported. The results also indicated that both groups have room for improvement. Published 2016-06-22T12:31:33Z 2016-06-22T12:31:33Z 2000 Article Andaleeb, S. S. (2000). Service quality in public and private hospitals in urban Bangladesh: a comparative study. Health Policy, 53(1), 25–37. doi:doi.org/10.1016/S0168-8510(00)00077-4 http://hdl.handle.net/10361/5493 10.1016/S0168-8510(00)00077-4 en http://doi.org/10.1016/S0168-8510(00)00077-4 © 2000 Elsevier Science Ireland Ltd. |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Service quality Hospitals Comparative |
| spellingShingle |
Service quality Hospitals Comparative Andaleeb, Syed Saad Service quality in public and private hospitals in urban Bangladesh: a comparative study |
| description |
This article was published in the Health Policy [© 2000 Elsevier Science Ireland Ltd.] and the definite version is available at: http://doi.org/10.1016/S0168-8510(00)00077-4 The Journal's website is at: http://www.sciencedirect.com/science/article/pii/S0168851000000774 |
| format |
Article |
| author |
Andaleeb, Syed Saad |
| author_facet |
Andaleeb, Syed Saad |
| author_sort |
Andaleeb, Syed Saad |
| title |
Service quality in public and private hospitals in urban Bangladesh: a comparative study |
| title_short |
Service quality in public and private hospitals in urban Bangladesh: a comparative study |
| title_full |
Service quality in public and private hospitals in urban Bangladesh: a comparative study |
| title_fullStr |
Service quality in public and private hospitals in urban Bangladesh: a comparative study |
| title_full_unstemmed |
Service quality in public and private hospitals in urban Bangladesh: a comparative study |
| title_sort |
service quality in public and private hospitals in urban bangladesh: a comparative study |
| publisher |
© 2000 Elsevier Science Ireland Ltd. |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/5493 |
| work_keys_str_mv |
AT andaleebsyedsaad servicequalityinpublicandprivatehospitalsinurbanbangladeshacomparativestudy |
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1814307460794548224 |