Patient satisfaction with health services in Bangladesh
This article was published in the Health Policy and Planning [© The Author 2007 Published by Oxford University Press ] and the definite version is available at : http://doi.org/10.1093/heapol/czm017 The Journal's website is at: http://heapol.oxfordjournals.org/content/22/4/263
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© 2007 The Author, Oxford University Press in association with The London School of Hygiene and Tropical Medicine.
2016
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| Online adgang: | http://hdl.handle.net/10361/5466 http://doi.org/10.1093/heapol/czm017 |
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10361-54662016-12-04T08:37:33Z Patient satisfaction with health services in Bangladesh Andaleeb, Syed Saad Siddiqui, Nazlee Khandakar, Shahjahan Health care services Hospitals Patient satisfaction This article was published in the Health Policy and Planning [© The Author 2007 Published by Oxford University Press ] and the definite version is available at : http://doi.org/10.1093/heapol/czm017 The Journal's website is at: http://heapol.oxfordjournals.org/content/22/4/263 First published online: June 1, 2007 Concern over the quality of health care services in Bangladesh has led to loss of faith in public and private hospitals, low utilization of public health facilities, and increasing outflow of Bangladeshi patients to hospitals in neighboring countries. Under the circumstances, assessment of the country’s quality of health care service has become imperative, in which the patient’s voice must begin to play a greater role. This study attempts to identify the determinants of patient satisfaction with public, private and foreign hospitals. A survey was conducted involving inpatients in public and private hospitals in Dhaka City and patients who have experienced hospital services in a foreign country. Their views were obtained through exit polls using probability and non-probability (for foreign hospital patients) sampling procedures. Regression models were derived to identify key factors influencing patient satisfaction in the different types of hospitals. Doctors’ service orientation, a composite of 13 measures, is the most important factor explaining patient satisfaction. Policy implications are discussed. Published 2016-06-16T14:00:17Z 2016-06-16T14:00:17Z 2007 Article Andaleeb, S. S., Siddiqui, N., & Khandakar, S. (2007). Patient satisfaction with health services in Bangladesh. Health Policy and Planning, 22(4), 263–273. http://doi.org/10.1093/heapol/czm017 http://hdl.handle.net/10361/5466 http://doi.org/10.1093/heapol/czm017 en http://heapol.oxfordjournals.org/content/22/4/263 11 pages © 2007 The Author, Oxford University Press in association with The London School of Hygiene and Tropical Medicine. |
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Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Health care services Hospitals Patient satisfaction |
| spellingShingle |
Health care services Hospitals Patient satisfaction Andaleeb, Syed Saad Siddiqui, Nazlee Khandakar, Shahjahan Patient satisfaction with health services in Bangladesh |
| description |
This article was published in the Health Policy and Planning [© The Author 2007 Published by Oxford University Press ] and the definite version is available at : http://doi.org/10.1093/heapol/czm017 The Journal's website is at: http://heapol.oxfordjournals.org/content/22/4/263 |
| format |
Article |
| author |
Andaleeb, Syed Saad Siddiqui, Nazlee Khandakar, Shahjahan |
| author_facet |
Andaleeb, Syed Saad Siddiqui, Nazlee Khandakar, Shahjahan |
| author_sort |
Andaleeb, Syed Saad |
| title |
Patient satisfaction with health services in Bangladesh |
| title_short |
Patient satisfaction with health services in Bangladesh |
| title_full |
Patient satisfaction with health services in Bangladesh |
| title_fullStr |
Patient satisfaction with health services in Bangladesh |
| title_full_unstemmed |
Patient satisfaction with health services in Bangladesh |
| title_sort |
patient satisfaction with health services in bangladesh |
| publisher |
© 2007 The Author, Oxford University Press in association with The London School of Hygiene and Tropical Medicine. |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/5466 http://doi.org/10.1093/heapol/czm017 |
| work_keys_str_mv |
AT andaleebsyedsaad patientsatisfactionwithhealthservicesinbangladesh AT siddiquinazlee patientsatisfactionwithhealthservicesinbangladesh AT khandakarshahjahan patientsatisfactionwithhealthservicesinbangladesh |
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