Caring for children: a model of healthcare service quality in Bangladesh
This article was published in the International Journal for Quality in Health Care [© The Author 2008. Published by Oxford University Press] and the definite version is available at : http://dx.doi.org/10.1093/intqhc/mzn024 The Journal's website is at: http://intqhc.oxfordjournals.org/content/...
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© 2008 The Author, Oxford University Press
2016
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10361-54642016-12-04T08:31:25Z Caring for children: a model of healthcare service quality in Bangladesh Andaleeb, Syed Saad Children Healthcare Quality measurement Quality management Patient satisfaction This article was published in the International Journal for Quality in Health Care [© The Author 2008. Published by Oxford University Press] and the definite version is available at : http://dx.doi.org/10.1093/intqhc/mzn024 The Journal's website is at: http://intqhc.oxfordjournals.org/content/20/5/339 This article published on behalf of The International Society for Quality in Health Care. First published online: 11 July 2008 Objective This study assesses the links between service quality and patient satisfaction in the context of health services delivered to children in a developing country. With the growing importance of patients' voice in the healthcare environment, it is important to assess the factors that are best able to explain patient satisfaction to influence the art and science of patient care and health service delivery. Design A field survey was conducted using a household survey to assess the quality of services provided to children who had been to a hospital in the past 12 months. Participants Caregivers who had accompanied an afflicted child to a hospital in Dhaka City. Main outcome measures Patient satisfaction was the main outcome/dependent variable as reflected in surrogate measures obtained from the children's accompanying caregivers. Results A regression model was tested. The independent variables were nurse composite, doctor composite, tangibles, health inputs and facilitation payments. The model explained 67.4% of the variation in the dependent variable (R2). The behavior of nurses had the greatest impact on satisfaction (P < 0.001) as reflected in the standardized betas, followed by the behavior of doctors (P < 0.001). Facilitation payments had a negative effect on satisfaction (P < 0.01). Conclusions Bringing about attitude change among doctors, nurses and support staff is vital for improving children's satisfaction with hospital care. Installing proper recruitment procedures, training, supervision, and reward systems are most likely to facilitate this change. But similar changes are also needed elsewhere: in the Ministry of Health and Family Welfare, other facilitating ministries, as well as the development partners to achieve enduring and positive effects. Published 2016-06-16T13:30:14Z 2016-06-16T13:30:14Z 2008 Article Andaleeb, S. S. (2008). Caring for children: a model of healthcare service quality in Bangladesh. International Journal for Quality in Health Care, 20(05), 339–345. doi:http://dx.doi.org/10.1093/intqhc/mzn024 http://hdl.handle.net/10361/5464 en http://dx.doi.org/10.1093/intqhc/mzn024 © 2008 The Author, Oxford University Press |
| institution |
Brac University |
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Institutional Repository |
| language |
English |
| topic |
Children Healthcare Quality measurement Quality management Patient satisfaction |
| spellingShingle |
Children Healthcare Quality measurement Quality management Patient satisfaction Andaleeb, Syed Saad Caring for children: a model of healthcare service quality in Bangladesh |
| description |
This article was published in the International Journal for Quality in Health Care [© The Author 2008. Published by Oxford University Press] and the definite version is available at : http://dx.doi.org/10.1093/intqhc/mzn024 The Journal's website is at: http://intqhc.oxfordjournals.org/content/20/5/339 |
| format |
Article |
| author |
Andaleeb, Syed Saad |
| author_facet |
Andaleeb, Syed Saad |
| author_sort |
Andaleeb, Syed Saad |
| title |
Caring for children: a model of healthcare service quality in Bangladesh |
| title_short |
Caring for children: a model of healthcare service quality in Bangladesh |
| title_full |
Caring for children: a model of healthcare service quality in Bangladesh |
| title_fullStr |
Caring for children: a model of healthcare service quality in Bangladesh |
| title_full_unstemmed |
Caring for children: a model of healthcare service quality in Bangladesh |
| title_sort |
caring for children: a model of healthcare service quality in bangladesh |
| publisher |
© 2008 The Author, Oxford University Press |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/5464 |
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AT andaleebsyedsaad caringforchildrenamodelofhealthcareservicequalityinbangladesh |
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