Service experiences in hospitals in Bangladesh: are there gender inequities?
This article was published in the International Journal of Health Care Quality Assurance [© Emerald Group Publishing Limited] and the definite version is available at : http://dx.doi.org/10.1108/09526861011060951 The Journal's website is at: http://www.emeraldinsight.com/doi/full/10.1108/095268...
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10361-54632016-07-16T08:05:42Z Service experiences in hospitals in Bangladesh: are there gender inequities? Andaleeb, Syed Saad Millet, Ido Hospitals Bangladesh Gender Sexual discrimination Service levels This article was published in the International Journal of Health Care Quality Assurance [© Emerald Group Publishing Limited] and the definite version is available at : http://dx.doi.org/10.1108/09526861011060951 The Journal's website is at: http://www.emeraldinsight.com/doi/full/10.1108/09526861011060951 The full text of this document has been downloaded 580 times since 2010 Purpose – The disparities faced by women, especially in Bangladesh, have a long and contentious history. From education and employment to health care and other social products, the marginalization of women has been stark. This paper aims to examine whether women experience poorer services than men in the hospitals in Bangladesh. Design/methodology/approach – A survey was conducted in both public and private hospitals in Dhaka City, Bangladesh. The sample comprised 305 randomly selected respondents. Using statistical and data mining techniques, the authors test the hypothesis and identify interesting data patterns. Findings – Surprisingly, very few differences were found between the service experiences of male and female patients. While the literature would predict differently, given the disparities that women generally experience, on most service quality attributes female patients were at least as well‐served as male patients. Research limitations/implications – The findings may be unique to the sample from the capital city where hospital users may be more affluent and are provided better service without gender inequity. Practical implications – The findings raise intriguing questions. Among the various possibilities the authors surmise the following: there may be deeper systemic changes underway that are reflected in service providers' attitudes toward women. It is possible that women have lower expectations from the service providers; thus, their ratings are at par with those of men even if they actually received poorer services. Originality/value – This is probably a unique study in that it focuses on gender effects on perceived service quality in a hospital setting in Bangladesh Published 2016-06-16T13:12:22Z 2016-06-16T13:12:22Z 2010 Research paper Andaleeb, S. S., & Millet, I. (2010). Service experiences in hospitals in Bangladesh: are there gender inequities? International Journal of Health Care Quality Assurance, 23(06), 591–606. doi:http://dx.doi.org/10.1108/09526861011060951 http://hdl.handle.net/10361/5463 http://dx.doi.org/10.1108/09526861011060951 en © Emerald Group Publishing Limited |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Hospitals Bangladesh Gender Sexual discrimination Service levels |
| spellingShingle |
Hospitals Bangladesh Gender Sexual discrimination Service levels Andaleeb, Syed Saad Millet, Ido Service experiences in hospitals in Bangladesh: are there gender inequities? |
| description |
This article was published in the International Journal of Health Care Quality Assurance [© Emerald Group Publishing Limited] and the definite version is available at : http://dx.doi.org/10.1108/09526861011060951 The Journal's website is at: http://www.emeraldinsight.com/doi/full/10.1108/09526861011060951 |
| format |
Research paper |
| author |
Andaleeb, Syed Saad Millet, Ido |
| author_facet |
Andaleeb, Syed Saad Millet, Ido |
| author_sort |
Andaleeb, Syed Saad |
| title |
Service experiences in hospitals in Bangladesh: are there gender inequities? |
| title_short |
Service experiences in hospitals in Bangladesh: are there gender inequities? |
| title_full |
Service experiences in hospitals in Bangladesh: are there gender inequities? |
| title_fullStr |
Service experiences in hospitals in Bangladesh: are there gender inequities? |
| title_full_unstemmed |
Service experiences in hospitals in Bangladesh: are there gender inequities? |
| title_sort |
service experiences in hospitals in bangladesh: are there gender inequities? |
| publisher |
© Emerald Group Publishing Limited |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/5463 http://dx.doi.org/10.1108/09526861011060951 |
| work_keys_str_mv |
AT andaleebsyedsaad serviceexperiencesinhospitalsinbangladesharetheregenderinequities AT milletido serviceexperiencesinhospitalsinbangladesharetheregenderinequities |
| _version_ |
1814307692678742016 |