Usage of academic libraries: the role of service quality, resources, and user characteristics

This is an Open Access Article. It is published by Library Trends ,Measuring Service Quality and the definite version is available at: http://hdl.handle.net/2142/8368

Bibliographic Details
Main Authors:	Simmonds, Patience L., Andaleeb, Syed Saad
Format:	Article
Language:	English
Published:	© Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign 2016
Subjects:	Libraries user satisfaction. Libraries evaluation Libraries quality control. Libraries standards
Online Access:	http://hdl.handle.net/10361/5442

id	10361-5442
record_format	dspace
spelling	10361-54422019-09-30T03:07:07Z Usage of academic libraries: the role of service quality, resources, and user characteristics Simmonds, Patience L. Andaleeb, Syed Saad Libraries user satisfaction. Libraries evaluation Libraries quality control. Libraries standards This is an Open Access Article. It is published by Library Trends ,Measuring Service Quality and the definite version is available at: http://hdl.handle.net/2142/8368 LIBRARY TRENDS© 2001 The Board of Trustees, University of Illinois Competitive pressures from different information providers; widely available information resources; rising costs of books, serials, and electronic resources; and emerging new technologies and services providing information to potential library users raise questions about the role of academic libraries in present times. There has been some deliberation about the necessity to better understand and define the needs and expectations of library users to provide the appropriate kind and levels of service to provide satisfaction and service quality. But whether satisfaction with services is likely to explain the use of actual facilities is a moot question- i.e., the link between user satisfaction and usage of the brick and mortar facilities may be tenuous. This study proposes and tests a model to explain the use of academic libraries. The explanatory factors include service quality factors, resources, and user characteristics. Students in three academic libraries were surveyed in Erie, Pennsylvania, over a period of three semesters. Of the 210 questionnaires that were distributed, 188 were returned. The model was significant and explained some of the variation in library usage. Published 2016-06-08T10:01:25Z 2016-06-08T10:01:25Z 2001 Article Simmonds, P. L., & Syed Saad , A. (2001). Usage of academic libraries: the role of service quality, resources, and user characteristics. Library Trends ,Measuring Service Quality 49(4), 626–634. Retrieved from https://www.ideals.illinois.edu/handle/2142/8368 http://hdl.handle.net/10361/5442 en https://www.ideals.illinois.edu/handle/2142/8368 9 pages application/pdf © Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign
institution	Brac University
collection	Institutional Repository
language	English
topic	Libraries user satisfaction. Libraries evaluation Libraries quality control. Libraries standards
spellingShingle	Libraries user satisfaction. Libraries evaluation Libraries quality control. Libraries standards Simmonds, Patience L. Andaleeb, Syed Saad Usage of academic libraries: the role of service quality, resources, and user characteristics
description	This is an Open Access Article. It is published by Library Trends ,Measuring Service Quality and the definite version is available at: http://hdl.handle.net/2142/8368
format	Article
author	Simmonds, Patience L. Andaleeb, Syed Saad
author_facet	Simmonds, Patience L. Andaleeb, Syed Saad
author_sort	Simmonds, Patience L.
title	Usage of academic libraries: the role of service quality, resources, and user characteristics
title_short	Usage of academic libraries: the role of service quality, resources, and user characteristics
title_full	Usage of academic libraries: the role of service quality, resources, and user characteristics
title_fullStr	Usage of academic libraries: the role of service quality, resources, and user characteristics
title_full_unstemmed	Usage of academic libraries: the role of service quality, resources, and user characteristics
title_sort	usage of academic libraries: the role of service quality, resources, and user characteristics
publisher	© Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign
publishDate	2016
url	http://hdl.handle.net/10361/5442
work_keys_str_mv	AT simmondspatiencel usageofacademiclibrariestheroleofservicequalityresourcesandusercharacteristics AT andaleebsyedsaad usageofacademiclibrariestheroleofservicequalityresourcesandusercharacteristics
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Usage of academic libraries: the role of service quality, resources, and user characteristics

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