Explaining user satisfaction with academic libraries: strategic implications
This is an Open Access Article. It is published by College & Research Libraries (C&RL) is the official scholarly research journal and the definite version is available at: http://doi.org/10.5860/crl.59.2.156 The Journal's Retrieved from http://crl.acrl.org/content/59/2/156
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© American Library Association, Chicago
2016
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| Online pristup: | http://hdl.handle.net/10361/5439 |
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10361-54392019-09-30T03:05:35Z Explaining user satisfaction with academic libraries: strategic implications Andaleeb, Syed Saad Simmonds, Patience L. Academic libraries Evaluation criteria Evaluation methods This is an Open Access Article. It is published by College & Research Libraries (C&RL) is the official scholarly research journal and the definite version is available at: http://doi.org/10.5860/crl.59.2.156 The Journal's Retrieved from http://crl.acrl.org/content/59/2/156 Competitive pressures, information availability, rising costs, and an increasingly aware and selective student population mandate that academic libraries become more user focused. This calls for a better understanding of the specific needs of library users in order to provide the appropriate type and level of service that meets those needs. This study proposes and tests a five-factor model to explain user satisfaction with academic libraries. Students availing the services of three academic libraries in Erie, Pennsylvania, were surveyed over a period of three semesters. The model explained 64 percent of the variation in the dependent variable. Strategic implications of the proposed model are discussed. Published 2016-06-07T14:03:34Z 2016-06-07T14:03:34Z 1998-03 Article Andaleeb, S. S., & Simmonds, P. L. (1998). Explaining user satisfaction with academic libraries: strategic implications. College & Research Libraries, 59(2), 156–167. Retrieved from http://crl.acrl.org/content/59/2/156 0010-0870 http://hdl.handle.net/10361/5439 10.5860/crl.59.2.156 en http://doi.org/10.5860/crl.59.2.156 12 pages application/pdf © American Library Association, Chicago |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Academic libraries Evaluation criteria Evaluation methods |
| spellingShingle |
Academic libraries Evaluation criteria Evaluation methods Andaleeb, Syed Saad Simmonds, Patience L. Explaining user satisfaction with academic libraries: strategic implications |
| description |
This is an Open Access Article. It is published by College & Research Libraries (C&RL) is the official scholarly research journal and the definite version is available at: http://doi.org/10.5860/crl.59.2.156 The Journal's Retrieved from http://crl.acrl.org/content/59/2/156 |
| format |
Article |
| author |
Andaleeb, Syed Saad Simmonds, Patience L. |
| author_facet |
Andaleeb, Syed Saad Simmonds, Patience L. |
| author_sort |
Andaleeb, Syed Saad |
| title |
Explaining user satisfaction with academic libraries: strategic implications |
| title_short |
Explaining user satisfaction with academic libraries: strategic implications |
| title_full |
Explaining user satisfaction with academic libraries: strategic implications |
| title_fullStr |
Explaining user satisfaction with academic libraries: strategic implications |
| title_full_unstemmed |
Explaining user satisfaction with academic libraries: strategic implications |
| title_sort |
explaining user satisfaction with academic libraries: strategic implications |
| publisher |
© American Library Association, Chicago |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10361/5439 |
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AT andaleebsyedsaad explainingusersatisfactionwithacademiclibrariesstrategicimplications AT simmondspatiencel explainingusersatisfactionwithacademiclibrariesstrategicimplications |
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1814309467720777728 |