Analyzing customer satisfaction by using servqual model of five-dimension in the content of e-banking service quality of the Dhaka Bank Ltd

Analyzing customer satisfaction by using servqual model of five-dimension in the content of e-banking service quality of the Dhaka Bank Ltd

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2015

ग्रंथसूची विवरण
मुख्य लेखक:	Antara, Naushin Zabin
अन्य लेखक:	Akter, Tania
स्वरूप:	Internship report
भाषा:	English
प्रकाशित:	BRAC University 2015
विषय:	Business administration Dhaka Bank Ltd
ऑनलाइन पहुंच:	http://hdl.handle.net/10361/4539

समान संसाधन

Service quality and customer contentment of Dhaka Bank LTD internet banking
द्वारा: Nadia, Fariya Sadek
प्रकाशित: (2018)

Import activities at Dhaka Bank Ltd : Dhaka bank CPC-trade operation
द्वारा: Haque, Shad Md. Naturul
प्रकाशित: (2017)

Customer satisfaction of Standard Bank Ltd.
द्वारा: Zaman, Tazrin
प्रकाशित: (2017)

Dhaka Bank Ltd: Credit analysis
द्वारा: Rashid Bhuiyan, S.M. Ikhtiar
प्रकाशित: (2023)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
द्वारा: Alam, Farzana
प्रकाशित: (2022)

Needs assessment, training program and evaluation of Dhaka Bank Ltd (Islamic Banking Branch)
द्वारा: Kader, Sumaiya
प्रकाशित: (2017)

Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
द्वारा: Reza, Tahsin Subah
प्रकाशित: (2018)

Effectiveness of trade operations at Dhaka Bank Ltd.-trade operations head office
द्वारा: Barua, Biparshi
प्रकाशित: (2017)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
द्वारा: Chowdhury, Mysha
प्रकाशित: (2017)

Measuring customer satisfaction on cards and ADC operation of Dhaka Bank
द्वारा: Mithila, Swagota Arora
प्रकाशित: (2024)

Service efficiency and customer analysis of E-banking at Dhaka Bank
द्वारा: Abdullah, Zakir
प्रकाशित: (2023)

Analyze the SME performance and policy of Dhaka Bank Limited
द्वारा: Uddin, Md. Moyeen
प्रकाशित: (2022)

Establishing rapport and maintaining communication with customers in general banking of Dhaka Bank Limited
द्वारा: Mahbub, Fariha
प्रकाशित: (2022)

Exploring different dimensions of social media at Dhaka Tribune
द्वारा: Tasnim, Zarin
प्रकाशित: (2018)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
द्वारा: Jahan, Md. Ashraf
प्रकाशित: (2019)

Factors explain the profitability of Dhaka Bank Limited & private commercial banks in Bangladesh
द्वारा: Kaisher, Javed
प्रकाशित: (2017)

Evaluation of customer satisfaction of Bdexplor Ltd
द्वारा: Tajin, Tashim
प्रकाशित: (2018)

General banking of Dhaka Bank Limited, Uttara Branch
द्वारा: Bari, A.H.M. Faisal
प्रकाशित: (2016)

Customer satisfaction on service quality of EXIM Bank
द्वारा: Silma, Nowshin Subah
प्रकाशित: (2024)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
द्वारा: Fariha, Lamia Jannat
प्रकाशित: (2023)

Employee job satisfaction of Dhaka Bank Limited, Kakrail Branch
द्वारा: Siddiqui, Junaid
प्रकाशित: (2021)

SERVQUAL perception of Prime Bank Limited
द्वारा: Hossain, Dahlia
प्रकाशित: (2018)

Trade operations of Dhaka Bank Limited-CPC
द्वारा: Hossain, Md. Neaz
प्रकाशित: (2017)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
द्वारा: Bhattacharjee, Mukti
प्रकाशित: (2017)

Customer satisfaction analysis on e-banking export import bank of Bangladesh limited (EXIM)
द्वारा: Islam, Mst. Rukaya
प्रकाशित: (2024)

General banking division of Dhaka Bank Limited
द्वारा: Monjur, Munakib
प्रकाशित: (2020)

Adaptation and usage of credit card in women customer of Dhaka Bank Limited
द्वारा: Sultana, Sabrina
प्रकाशित: (2024)

Analyzing customer satisfaction level at Standard Chartered Bank; Narayanganj branch
द्वारा: Rumi, Afrin Akter
प्रकाशित: (2011)

Customer’s satisfaction on service quality of Prime Bank Limited
द्वारा: Afroz, Rumana
प्रकाशित: (2014)

Recruitment and selection process of Dhaka Bank Limited
द्वारा: Promi, Syra Tasnim
प्रकाशित: (2016)

Overall HR activity of Dhaka Bank Limited
द्वारा: Ahammed, Md. Sakil
प्रकाशित: (2016)

Quality of content and services increase customer satisfaction and repeat purchase
द्वारा: Akhter, Ferdousi
प्रकाशित: (2024)

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services
द्वारा: Jisan, Irwan Shariar
प्रकाशित: (2024)

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
द्वारा: Akhand, Talal Ferdous
प्रकाशित: (2024)

Analysis of customer service and general banking activities of Exim Bank Ltd.
द्वारा: Shafi, Md. Rafi
प्रकाशित: (2017)

General banking activities & customer relationship management of the general banking department of IFIC Bank Ltd.
द्वारा: Ahmed, Md. Faisal
प्रकाशित: (2017)

Retail banking & customer service activities of BRAC Bank Ltd
द्वारा: Andrews, Christer
प्रकाशित: (2016)

Servqual on general banking of Al-Arafah Islami Bank Limited
द्वारा: Tonoy, Zahid Hasan
प्रकाशित: (2018)

Digital banking service of Dhaka Bank Limited at Nandipara
द्वारा: Mahbub, Intisar
प्रकाशित: (2019)

A study on the CIB cell of Dhaka Bank Limited
द्वारा: Hasib, Chowdhury Abdul
प्रकाशित: (2017)