Antara, N. Z., & Akter, T. (2015). Analyzing customer satisfaction by using servqual model of five-dimension in the content of e-banking service quality of the Dhaka Bank Ltd. BRAC University.
Citação norma ChicagoAntara, Naushin Zabin, and Tania Akter. Analyzing Customer Satisfaction by Using Servqual Model of Five-dimension in the Content of E-banking Service Quality of the Dhaka Bank Ltd. BRAC University, 2015.
Citação norma MLAAntara, Naushin Zabin, and Tania Akter. Analyzing Customer Satisfaction by Using Servqual Model of Five-dimension in the Content of E-banking Service Quality of the Dhaka Bank Ltd. BRAC University, 2015.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.