A study on service quality management and passengers feedback of Singapore airlines Dhaka

A study on service quality management and passengers feedback of Singapore airlines Dhaka

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2015

书目详细资料
主要作者:	Rozario, Mathious D.
其他作者:	Akhtar, Afsana
格式:	Internship report
语言:	English
出版:	BRAC University 2015
主题:	Business administration
在线阅读:	http://hdl.handle.net/10361/4364

相似书籍

Evaluation of customer service quality: a study on Jamuna Bank
由: Saha, Abanti
出版: (2014)

Students feedback and effectiveness about professional skill development program of BRAC University career services office
由: Gomes, Reachel Jeana
出版: (2014)

Human resource policies at GMG Airlines Limited
由: Marfua, Jannatul
出版: (2012)

Discussion of Four P's of Biman Bangladesh Airlines
由: Hossain, Syeda Maria
出版: (2011)

Fair Revenue Sharing Mechanisms for Strategic Passenger Airline Alliances
由: Ã‡etiner
出版: (2013)

Event management of the Westin Dhaka
由: Karmaker, Razib
出版: (2014)

An assessment of service quality in the City Bank Ltd.
由: Ahmed, Kamrunnahar
出版: (2014)

Airlines Industry Profile: Singapore

Employees feedback on existing performance appraisal system of Rangs Group
由: Das, Arunima
出版: (2015)

Credit management of Dhaka Bank Limited
由: Sharley, Samrina Zerin Khan
出版: (2014)

Credit management of Dhaka Bank Limited
由: Hasan, Mehedi
出版: (2012)

Customer’s satisfaction on service quality of Prime Bank Limited
由: Afroz, Rumana
出版: (2014)

Parkway Hospitals Singapore Private Ltd.
由: Bhuiyan, Mamun Rashid
出版: (2014)

Roles of service marketing in remittance business of Dhaka Bank Limited
由: Ali, Naveen Taharat
出版: (2014)

Customer satisfaction index and service quality assurance of Grameenphone Ltd.
由: Chowdhury, Farzana
出版: (2011)

A comparative analysis of service quality of Airtel with other private telecommunication companies
由: Hasan, Md. Mehdi
出版: (2014)

Discussion on seven best practices of successful organizations & Biman Bangladesh Airlines Limited
由: Hashmat, Fahad Ibne
出版: (2014)

Customers’ perception regarding islamic banking services of Dhaka Bank Limited
由: Islam, Syed Ajmer
出版: (2014)

Prime Bank Ltd: Evaluation of customer service quality and ways of improvement
由: Hasan, Md.Anamul
出版: (2010)

A relational study on consumer promotion, price Perception, service quality perception and brand loyalty in the context of telecommunication industry in Bangladesh
由: Sultana, Nasrin
出版: (2014)

Singapore Airlines, Ltd. SWOT Analysis

Credit management procedure: a study on Dhaka Bank Limited, foreign exchange branch, Dhaka
由: Naher, Nur-Un
出版: (2016)

Analysis of customer service quality and product promotional strategy of BRAC Bank Limited
由: Noor, Sahali
出版: (2010)

The impact of training on career progression in banks : a case study on Dhaka Bank Limited
由: Tammim, Lamia
出版: (2014)

Analyzing customer satisfaction by using servqual model of five-dimension in the content of e-banking service quality of the Dhaka Bank Ltd
由: Antara, Naushin Zabin
出版: (2015)

People quality management of inbound contact center of GrameenPhone Ltd.
由: Khushbu, Tanzila Hashem
出版: (2014)

Turkish Airlines (THK) Dhaka
由: Mushtaq, Nahid
出版: (2024)

A Study on the Marketing services and HR activities provided by GP IT
由: Rimi, Mumtahina Ifat
出版: (2013)

Analyzing team effectiveness (TE) as a part of effective team management of GTZ Dhaka (Bangladesh)
由: Karim, Iftekhar -Ul
出版: (2011)

Study on employee turnover in business and service organization
由: Hoque, Nowreen
出版: (2010)

Assessment of customer service of the City Bank Ltd: a study on retail banking customer service department
由: Naher, Jamilatun
出版: (2014)

Pious passengers : the Hajj in earlier times /
由: Pearson, M. N. (Michael Naylor), 1941-
出版: (1994)

Study: 94 percent of Dhaka female passengers harassed on public transports, roads
出版: (2018)

Survey on customer satisfaction regarding the quality of service provided by foreign trade department of Dutch-Bangla Bank Limited
由: Rahim, Rezwanur
出版: (2014)

Evolution of business feedback software of Inevex at service provider institution
由: Fakir, Humayra
出版: (2018)

An insight on front office operations and service features of ‘The Westin Dhaka’
由: Sultana, Sharmin
出版: (2015)

Barriers faced by Grameenphone limited due to regulation and the expectations of the young users in Dhaka city regarding the value added services
由: Reza, Afia Farzin
出版: (2013)

Financial performance analysis of Dhaka Bank Limited
由: Hossain, Fida
出版: (2014)

Hair care survey on parlors & salons in Dhaka
由: Nahar, Kamrun
出版: (2012)

Recruitment & selection process of Dhaka Bank Limited
由: Islam, Anika
出版: (2014)